Answer Best answer as chosen by user donaldg101
Tried Clear in LA. WORSE than Dial Up
I tried Clear wireless internet and phone a year ago. I live one block north of Wilshire Blvd. in a very dense area of the city. Their map showed I was in the best area with a Bright Green on their coverage map. When I got the "modem", I connected it and had all 5 green LED's light up showing "best signal" reception.
First I had problems with the phone connecter box they sent. I had dial tone and could dial out, but could not get incoming calls to ring. They sent me a new phone box that did work, so phone was fine.
However as far as internet, it was WORSE than Dial Up. I tried to "Ping" their own mail server (POP and SMTP), it just hung, and hung and hung. It was well over 2,000 MS. I hadn't disconnected my cable internet yet, so I tried the same "Ping" over my cable internet, again to the Clear mail servers. Over the cable internet connection to clear mail server the Ping time was only about 43 MS.
I TRIED to get help from Clears' DISGUSTING (lack of) "customer service". I'd rather have a root canal done than deal with them (many IDIOTS who didn't know technology at all). I got a "supervisor" who wasn't much better. Since I could see on their "coverage map" where the towers were located, I asked what network they were using, and if it was their own. Of course I got the non-sense answer that it is "propriety" and they wouldn't tell me.
I tried asking how I could get a "Ping" reply over my cable carrier to Clears' own mail server in 42 MS, but over Clears' own network it pretty much never completed in over 2000 MS. Of course NO HELP.
I got RID of Clear in less than a month, and thank goodness I had not yet had my cable internet turned off. With Clear I would have been "stuck in the dark".
It is very unfortunate that Clear is the first Retail WIMAX in my area, and as far as I know, the first Retail WIMAX internet provider in the country. With such a horrible "roll-out", I suspect that many who tried it with Clear will never look at WIMAX again when other companies eventually roll it out.
I definitely wish the FCC had done a better job of determining who was ACTUALL CAPABLE of providing Decent, Good, WIMAX service, BEFORE allowing the license to Clear.
Don't WASTE your TIME or MONEY with Clear. In my opinion, living in a major city, in a dense area, one block from likely the largest street in all of California - Wilshire Blvd, Clear is NOT Clear and is CRAP to be tossed out or tossed in the garbage, since that is what they deliver for service and non-existent "customer service" i.e. garbage.
AVOID yourself the WASTED Time & WASTED MONEY with Clear!!!
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