Answer Best answer as chosen by user donaldg101
do not use clear!!!
NO STARS! I would advise anyone looking into clear Internet to run the other way! I have had the worse experience I have ever encountered with a business and their customer service and the scam in selling their services. Simply put they fraudulent and will do anything to get your money.
I was sold clear Internet services through a mall kiosk. They said it was simple, $40/month and you just plug it in. I went home, it was great it worked for about 3 months. Slowly the signal got weaker and weaker. Pretty soon I was having a hard time staying connected long enough to get anything accomplished. This is where things went south.
Customer service doesn't exist with this company. They want you to resolve all problems over the Internet and automated voice messages on the phone. I started a "chat" with the on-line tech person. Now, when you are having issues with your Internet service, maintaining a connection long enough with a tech person on-line, proves to be challenging. I ended up on the phone with them simultaneously trying to trouble shoot. (Expect a 10-20 minute wait each time to call the customer service line.) Then expect to get someone who does not speak English and will be difficult to understand. After hours spent with the tech person who had exhausted all options, he went back to the basics, look at my address said, I'm sorry, we don't even offer service in your area. He transfered me to someone to cancel my Internet services. The next person I spoke to was the only one I have ever encountered that spoke English and made any type of apology and recognition for the wrong doing of selling service to someone outside of their coverage area. He said he would get me a refund for the months where he saw the usage drop off from not being able to maintain a connection.
Since that conversation took place, I have spent several more hours over a couple weeks time, trying to get things resolved. In order to request a refund, they would need to submit a "ticket" to the financial department. They would not let you speak to anyone higher up to get help. They would not let you explain your situation to the financial dept. They would write in their own words, what you were asking for. I went through this process 3 times before finally giving up. Each time I made an attempt with the customer service, I would need to go through the automated menu of options and was then put on hold for 10-20 minutes before getting to a live person. I would then need to explain the situation, all over again even though they apparently put notes in my account.
Needless to say, they never did refund my money. They said because there was some usage, I would be charged for that month's service plan. I explained that the only usage time was when I would try to connect to the Internet. Those seconds added up to minutes and it didn't matter that there was no service in my area.
Now, a full year later, I received a letter in the mail that this company, clear wireless, has turned me into collections for a fee of $40. I was infuriated after all the time I spent going through this with them last year and knowing what nightmare lies ahead of me to try to clear this situation up.
I again made that dreadful call to so-called customer service. I was on hold again for 10 minutes. I explained the situation to the person and she said I would need to speak to the collections department but they didn't open until 11 am. I would need to call back, once again.
I called back and asked to speak to the collections dept. They made repeat the whole situation, yet again, even though there was supposed to be "notes" in my account.The man I talked to apologized for me be frustrated but said I had to pay the $40 to clear things up with collections. There was nothing I could do about it. Even after I explained the service was canceled, by them, for misleading me into signing a contract for Internet service which they did not provide in my area. He said he understood that it is not provided in my area but I had signed up for it so I need to pay the "re-stocking fee" for canceling my service. After several minutes of going around and around with him. I asked him numerous amounts of times to speak to someone of higher authority that could take care of this. All he said is that he could submit a "ticket" for my request.
They are going to ruin my clean credit with the collections agency all for $40 for a re-stocking fee for a service that they fraudulently sold to me. The price, too good be be true, indeed!
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