Wireless Internet forum: Hughes Net Satellite Brodband - Warning

by: jtread66 March 3, 2011 2:52 PM PST

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Hughes Net Satellite Brodband - Warning

by jtread66 - 3/3/11 2:52 PM

I've had a Hughes Net satellite account for about 4 years. Recently my antivirus software reported that my satellite feed was being hijacked by 'someone from Vietnam.' I contacted customer service and then ran into a nightmare.

I have an extensive background in electronics, including an FCC General Radiotelephone License, was a professional programmer for 12 years, and know my way around computers on a chip and systems level.

I was consistently treated like I am stupid, by the 'overly polite' customer service technicians. They all said it way my computers that were at fault. Finally, and I'm being literal here, after 20 hours with various tech support people, I managed to get them to send a technician to check the system from my house. After all that time, with them telling me that it couldn't be Hughes, it had to be me, the technician hooked his own computer to the Hughes modem and ran into the same 2K download speeds and massive file downloads that I'd been having, this even though his computer had never been in contact with mine!

What a bunch of idiots. I have cancelled my account. Dish Network is my next stop. I'm really pissed that I spent so much time with such a disreptuable group of people.

DO NOT USE HUGHES for your Satellite Internet needs, for the reasons given above. They only want your money, they are not interested in any kind of quality control.

Incidentally, their reported download speeds have always been a joke.

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