Alert from CNET Staff

 Attention forum users:  We want you to try out the new CNET forums platform! Click here to read the details. Thanks!

Wireless Internet forum: AT&T Wireless Data Plan - OUTRAGED!

by: MichelleH78 March 22, 2009 3:42 AM PDT

Like this

0 people like this thread

Staff pick

AT&T Wireless Data Plan - OUTRAGED!

by MichelleH78 - 3/22/09 3:42 AM

I bought a data connect card from AT&T Wireless last month. I chose the the largest plan available (5GB) and was told by the salesman that each GB would cover over 1000 e-mails. The goal was to use the card one day a week, while I work at home, so this seemed fine (I average about 100 e-mails a day at most, sent and received). At the end of the 1st day, I checked my usage. 10GB already! Yes boys and girls that is TWICE the covered usage in only 1 day. I was ONLY using the internet for connection to Outlook (via VPN) and my company's website for ONE day. Furious, I took the card back to AT&T and expressed my disbelief at the supposed usage. A different sales person said that I could not possibly have used so much data--that it would have been almost impossible to use this amount in one day. Another sales person gave him a half grin, sideways glance and then looked down. I cancelled the account then and there, returned the merchandise, closed the account, and got out of the store before punching this guy (I am usually not a violent person, but his smug response and inability to do anything about the pending usage charges were making me see red!). Fast forward 2 days--I called AT&T--to make sure the account was closed and check the damages--"No ma'am, there are no usage charges on your account. I show you only used about 4 MB of data." Phew. Relief. Issue dropped. Fast forward to today, about a month after the cancellation. I received a bill in the mail for--get this-- $560.51!!! The usage is listed as about 1.5 GB over the allowable 5GB. Which brings me to the reason for my post: WHAT CAN I DO TO GET THIS WRITTEN OFF? 8 hours of very limited use SHOULD NOT have racked up this many MB/GB of usage. About 60 e-mails were sent and received, with no attachments larger than 1MB. I am pissed and ready to file a law suit out of principle. Your thoughts? Advice? Thanks in advance, Michelle

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to


Thank you. Sent email to


You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.