HP G62 Laptop Modem Issue
by Billiardguy2004 - 5/29/11 5:20 AM
I have been asked to help solve a connection issue no my Mother in laws laptop.
10 month old HP G62, running Win7
Her connection worked fine up until about 3 days ago.
Here is what I found:
-Initial attempt at connection results in the fast "phone off the hook tone".
-upon redial, there is no tone.
-If a phone in the house is checked, there is a message to place the phone back on the cradle.
-The phone line for the computer is fine, works fine for a phone call.
I checked the driver for the model and it (HP) says it is up to date.
What I have done so far:
</div>-Taken the PC home to update all software (I have wireless at home, do not even have a hardwired phone line anymore).
-Downloaded the latest drivers (not installed yet)
-Removed the existing drivers for the device (will install soon).
One question though is there any way to check a modem's operation w/out connecting to a phone line?