Dial-up forum: HP G62 Laptop Modem Issue

by: Billiardguy2004 May 29, 2011 5:20 AM PDT

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HP G62 Laptop Modem Issue

by Billiardguy2004 - 5/29/11 5:20 AM

I have been asked to help solve a connection issue no my Mother in laws laptop.

10 month old HP G62, running Win7

Her connection worked fine up until about 3 days ago.
<div>
Here is what I found:
-Initial attempt at connection results in the fast "phone off the hook tone".
-upon redial, there is no tone.
-If a phone in the house is checked, there is a message to place the phone back on the cradle.
-The phone line for the computer is fine, works fine for a phone call.

I checked the driver for the model and it (HP) says it is up to date.

What I have done so far:
</div>-Taken the PC home to update all software (I have wireless at home, do not even have a hardwired phone line anymore).
-Downloaded the latest drivers (not installed yet)
-Removed the existing drivers for the device (will install soon).

One question though is there any way to check a modem's operation w/out connecting to a phone line?

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