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Dial-up forum: HP G62 Laptop Modem Issue

by: Billiardguy2004 May 29, 2011 5:20 AM PDT

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HP G62 Laptop Modem Issue

by Billiardguy2004 - 5/29/11 5:20 AM

I have been asked to help solve a connection issue no my Mother in laws laptop.

10 month old HP G62, running Win7

Her connection worked fine up until about 3 days ago.
<div>
Here is what I found:
-Initial attempt at connection results in the fast "phone off the hook tone".
-upon redial, there is no tone.
-If a phone in the house is checked, there is a message to place the phone back on the cradle.
-The phone line for the computer is fine, works fine for a phone call.

I checked the driver for the model and it (HP) says it is up to date.

What I have done so far:
</div>-Taken the PC home to update all software (I have wireless at home, do not even have a hardwired phone line anymore).
-Downloaded the latest drivers (not installed yet)
-Removed the existing drivers for the device (will install soon).

One question though is there any way to check a modem's operation w/out connecting to a phone line?


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check a modem's operation w/out connecting to a phone line?

by R. Proffitt Moderator - 5/29/11 12:56 PM

In Reply to: HP G62 Laptop Modem Issue by Billiardguy2004

It's expensive. Here's the first tester I found -> http://compare.ebay.com/like/400218709572?var=lv&ltyp=AllFixedPriceItemTypes&var=sbar&_lwgsi=y

That's some used unit but at this price is a steal.

Let me share the methods I use.

1. At 3 days I would have used System Restore to 4 days ago.
2. After all those updates I couldn't use idea 1 and would restore the machine to its factory install.
3. If ideas 1 and 2 fail I try one of those USB Analog Modems.
4. If ideas 1 2, and 3 fail I try it on another phone line in another home.
5. If ideas 1,2,3, and 4 fail I try another dial up provider.

Dial up support is notoriously bad.
Bob


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