More cyb-con stuff, not sure how helpful it is...
by rzezula - 2/21/07 9:15 AM
In Reply to: conflicting information by iggy07
I had postings on craigslist for a while trying to get some communication going, but they were reported by users and removed (thanks, people). Our money is still being taken and I know others' are too. We have been told with an auto debit we have to cancel with the provider - fat chance of that. I am hopeful that if enough people put public pressure on the new (former?) owners they will at least stop taking people's money. Even if they manage to re-open there is no way I'd use them again!
Following are the people who I have emailed in connection with the cybcon problem so far - to try and get the info. to customers who just don't know what to do to find more info.:
The more people they hear from the more likely they will be to run a story or investigate.
Other than being told they'll "be back up tomorrow" repeatedly, I have heard nothing new and everything still seems to be shot. The new owner whose cell and home numbers I had is no longer answering the phone and is obviously not returning calls.
I received some input from a few craigslist people that I am posting below.
From what I could determine, their up-stream provider (Electric Lightwave) had cut their connections. All of them, including DSL and telephone. Cybcon told me they were switching to another provider. I was watching their domain registration and did see one nameserver moved to a live connection, but the content didn't change - still pointing to an address block owned by Electric Ligthwave.
I suspect that moving to a new provider is beyond their competence. Moving from one address block to another is a big task - even if you have time to plan it all out. Doing it on the fly must be a real nightmare, even if you know what you are doing!
...the prospects of it coming back - very low to nil...referred me to a provider (Infinity)...they called and are setting up my DSL to them right now.
...For those people hosting stuff ...I just hope they all have good backups of the content on those Cybcon servers, because I doubt that they will ever get access to them again.
...expects them to go bankrupt -- that was why I decided to move. It really is a shame ...Cybcon was a VERY good ISP, and the customer base was stable ... it has all been destroyed in less than a week ...
So, I suggest that you loom around for another provider. Cybcon is never going to be the same again, even if it ever does come back.
...Domains can be moved without servers being available, that is a different operation, and is hosted by much more reliable international organizations. Cybcon not responding should not be a problem, even if the domains are locked ... a lot depends on how they were set up - since 99.99% will have been set up by Eldon, they will have been done right.
...For those who have paid in advance, quite honestly I think their money is gone...but it may be worth finding a lawyer willing to represent all of these people and initiate legal action. Even if it went live again tomorrow, I would write off my money and move anyway!
I just got a response from the Better Business Bureau and they have
opened a case for my complaint and forwarded it to the Seattle division for investigation.
I would suggest that as many people affected by Cyberconnectics actions file a complaint with the Better Business Bureau. It is relatively easy to do. http://www.bbb.org
It was suggested to me to contact Tucows about this. They may take a long time responding (days) because they don't like to deal with end users, just resellers. But it's something, and they have authority to do something once you have identified yourself as the owner of your site(s) and can verify who you are.
Email: email@example.com . Also, go to: http://tucows.com/contact and call the toll free #. I called "Customer Service" on Friday 2/9/07 and was on-hold for 105 minutes before they answered and gave me the email for Compliance. If you call, and select "compliance" you'll just get a voicemail giving the above email address. They're in Toronto. In your email you must explain the details of the situation, i.e.: your website, emails, etc.
Here is a sample of what I sent to Tucows:
" I have some domains hosted by: CYBERCONNECTICS aka: CYBCON (www.cybcon.com) that I want to transfer. The domains are: __________________________. Their President is Scott Lee. They're located at: 30240 SW Parkway #10 Wilsonville, OR 97070. They're down and I can't reach them by email, phone or fax. Normally I would use your website but I can't send from my Cyberconnectics email address(s) Please tell me how to proceed with this.
I thank you in advance for your attention to this matter."
My brief two cents about the BBB idea is that if the new owners are closing-down shop, they won't care what their rating is and that's about the extent of the BBB's authority. I am hoping for a mass appeal to the Attorney General before they disappear for good...
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