Dial-up forum: Canceling peoplePC acount

Did you dial 1-888-587-9669 or 1-866-772-6277? the terms state you must call to cancel the service. also a complaint number is 800-736-7537.

I also had PeoplePC and called to cancel, they refused to give me a cancellation number, instead told me they would give me 2 free months. I threatened them with calling Clark Howard radio show and told them they were acting just like AOL. They never gave me a cancellation number but when I attempted to use the internet later that month, was told account was invalid and they stopped billing my credit card.

I don't remember the #'s that I called, I wish I'd seen this months ago. Peoples PC got me for almost $100, Only use the service for 3 weeks. When I called the first time they suggested I keep things going just in cause my DSL didn't work out. (new service for my area)Nine months later, $90 withdrawn form Check acct, $10 to stop payment for auto withdraw. I thought that would put an end to it. The next month I was charged double. This got me pissed, I called and explain (calmly)to the lady That I wanted my money back, this is when I heard about a number that should have, Ha Ha, right, from cancelling it 9 months earlier. I thought I was done with them when I called the first time. Didn't get a dime back. People pc-RIP-OFFS Hope this helps someone. BE SURE TO GET THE CANCELLATION and keep it months

Hey Folks! I wrote about the problems with People PC Scamming and reported it to the AARP in March! The AARP is only worried about making money and not about the members. Wonder if there is a member liason? Sure they have someone at the top making money on the OLD>>>>>
I think anyone that has a problem should send a complaint form into the Attorney General and the Better Business Bureau. It can be fast to do this, I know the AG probably never gets to responding back to you but if they get enough complaints it will wave the flag. The BBB will ask for response and will give you some feedback.
Even if we got out of the problem, there are plenty of older people that are getting scammed and they may get too frustrated to work the problem. (This leads back to the AARP representing it's membership of the OLDER people). Don't trust that magazine!
Keep your postings, it will help someone that cannot help themselves to these scams......................... Thanks,

I just tried to contact per the above suggestion. They are now referring the call to the "Executive Customer Service Dept". My story is I'm being billed (x10 months) for an acct that I NEVER opened. Because I can not "verify" the account information, peoplepc will NOT close the account. So, I closed my credit card & have filed a complaint with the dispute dept (Bank of America). I awaiting a call from the Executive Dept. for resolution, think it will happen? NOT!!!! Will post if it works!!

I finally sent a message to the fraud investigators at earthlink -- the people who now own peoplePC-- fraud@abuse.earthlink.net. I had voice mail from them by the time I got home the next day and they called back the next day to make sure that I had the message. The message was that they were cancelling the account and crediting back all the charges. I did find it irritating that they used the phrase "at your request" as if they were doing me a favor. But at least it solved the problem.

I cannot believe that our glorious Government bodies cannot help 'PROTECT THE PEOPLE' We the people need to hold these offices accountable. THE STATE AND FEDERAL ATTORNEY GENERAL IS Paid by US to protect us against these types of scams. I say go VOTE and get rid of the so called enforcement bodies of government and get someone in there that cares and does what they are suppose to do...
I suggest that everyone contact AARP. If you are a member they should help protect the elderly against these types of abuses. I assure you that they used the AARP to build their business to the point of UNTOUCHABLE...............................

I cancelled my people pc account back in feb. and i just now noticed on my bank statements they have been charging me $10.95 a month since feb. I know they didn't give me a cancellation number but they said my account was cancelled. I have not been using people pc since feb and obviously they didn't cancel it if i keep getting charged. I think this is crap. Now I've been trying to contact people pc with 3 different numbers to get a refund and cancel, but everytime I call it says the circuit is busy and try again later. I have been trying all day and no luck. does anybody know a different number I can use to get this problem figured out?

I also tried to cancel People PC have a cancel number and they continue to bill me. The one guy said he cancelled my account but he said I have Norton so they bill me. I have never, ever used Norton.
As AARP said People PC was good at least their ads and mailings I got from AARP said to use People PC that is why I signed up.
Posted a note on AARP forum about People PC. AARP removed my post.

Today I just got off the phone with AARP reiterating elderly people (members) trust their magazine. Peoplepc has a big add on page two. (I contacted them early Feb to advise of this problem with peoplepc and they were going to research and get back in touch with me, which they did not). I had major problems with people pc calling my fax number for D Hill. I picked up the line many times and told them they have a wrong number and to stop calling my fax line. Evidently they were calling my line b/c Hill's credit card number was not valid any longer. I told them that this is not the correct number and to stop calling. I tried everything to get enough information to get to the right level of management to stop the calling. Well this did not work - I finally asked for their Corporation information. Peoplepc advised that they cannot disclose that information. Who ever heard of a Corporation not being able to disclose the company information this is required by law in order to do business in the United States! Well with much work, I finally found out Earthlink owns peoplepc. I spoke to a person in the exective office and advised what problems I had including(advising me to pay by credit card/or ask a family member to use thier credit card and/or my checking account information.) He said he would get my number off the calling list, after I received another msg from them I called the exec office and played him the message. From that point on I have not received any more calls.
Bottom line, the problem I have is that I know how to go work these type of problems and it was tough getting it resolved. Elderly people would not have been able to work this issue and peoplepc would have continued calling this poor person a min of 2 times per day. There was nothing listed on searches about Earthlink owning peoplepc or any way to contact a responsible management person to resolve the problem. Because of this I believe this is a BIG issue and is not being reported. How many people are getting harrassed and even charged like the other peole on this blog and they have no clue on how to stop it! The AARP should be their to help protect elderly people!! I am assamed that I am a member and will NEVER rejoin this organization. SHAME ON THEM!

I'm a new user here on the forum. I just wanted to say thank you for the pots about canceling people pc. Everyone was right they try their hardest to keep you as a customer. First he offered the service for $4.00 a month. The price of a hamburger he stated. I'm not sure which side of the ocean he was on because once i mentioned the McDonalds dollar menu and i could get 4 burgers for 4 dollars he got really confused. He wouldnt believe me that I could get 4 burgers for 4 dollars. Then he offered the 2 months free. Then i asked for a cancellation number. He tried to get me off of the phone telling me it was taken care of. I again asked for the number and he gave it to me reluctantly. Then when I asked to read it back to him to confirm he chuckled like I wasn't serious. I'll just have to hang on to this number for a few months it looks like. I couldnt believe the amount of effort it took to get is cancelled. B.S. Anyway thank you all once again for your help and input to cancel this garbage service. Im also sorry to hear about those of you who had to go out and get new credit cards and are out money

I contacted Visa they sent me paperwork to file for a refund from PeoplePC. Completed the forms, send them to Visa. Visa had me a refund in less than a month.
Dick

peoplePC can't be canceled even if you stop payments from being taken from your account. It is a blood-sucking organization that the government will not touch. I still get several calls per day hounding me to let them back into my account. I try to post a warning about them daily. In fact it makes a nice signature on emails.
I appreciate the reminder now. Makes my day. Thanks peoplePC

Advertising for such a bunch of crooks is unacceptable. Here comes that pop-up a again.

Send an e-mail to this lady, she has helped many people with People PC problems. I think but not sure AARP might own or have a have a piece of PeoplePC. Nice lady will help resolve your issues
Toni Taylor MemberRelations at Member@aarp.org

I have all sorts of problems with people pc, About a year ago i had canceled them due to a major problem with way to much spam I was getting and they could not correct the problem and i told them to cancel the account if they could not fix the problem. I have some body that takes care of my banking and i did not notify her that the account was canceled but when i canceled the card a year latter that it was then that i found out that they never processed the cancellation and that is were the you no what hit the fan. There automated calling system started calling the house and when you call them they are like dealing with robots and are very limited at helping you and are useless. I could not clear up the canceled account from a year ago due to the fact that they have no record of it so all the payments for a year was lost. I got the account canceled the second time but getting the final amount due was nearly impossible, They would not waver on $22.90 that was owed and after over four weeks and 3 phone calls and two live chats over the computer i still never received a bill in the mail that i requested and that they said it would be sent at a extra cost of $1.00. I had sent three e-mails to customer service in which they did nothing and i could not reach any management at all to take care of this problem. After only getting as fare up the ladder as a supervisor he tells me that they only shows records on one other phone call and that they do not send bills in the mail and as fare as he is concerned that none of my calls and e-mails ever happened. These other people i talked to never processed the other phone calls. I had to due another credit card transfer in which i did not want to due to pay the bill and they would not send a receipt for the payment to my present e-mail or thru the mail. I never was able to make a complaint to the higher ups after requesting for a point of contact that they would not give me or transfer me to. I will not recommend people PC to any one and that they are not customer service company..........