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Broadband forum: Losing Broadband Connection On Only One PC Using Router

by: donehomr January 8, 2005 10:15 PM PST

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Losing Broadband Connection On Only One PC Using Router

by donehomr - 1/8/05 10:15 PM

I have two PC's, an IBM T23 laptop running Windows 2000, which I use primarily for my job (company issued), and an AMD x86 based PC running Windows XP-Pro SP-2. Both PC's are connected to my Roadrunner account through a D-Link DI-604 Router F/W 2:18 in which all software is up to date.

The issue: My laptop never loses it's connection, but the AMD loses it's connection regularly. When the AMD loses connection, I can jump over to the laptop and access the internet with no problem - which rules out a server, router (I think), or cable modem issue. The AMD has the full up to date McAfee suite, including VirusScan, Personal Firewall Plus, Privacy Service, and Spamkiller. I also am currently using Windows Firewall, but I have the same issue whether it's on or off, and the same issue whether Pop-up Blocker is on or off.

The condition: I like to have the monitor of the AMD automatically shut down after 10 minutes of inactivity (makes sleeping at night a little easier), but the computer stays connected to the internet, sometimes for days at a time. When I decide to use the AMD, I move the mouse to make the monitor come back on, open Internet Explorer 6.0 (also up to date), and begin surfing my favorite sites. After about 20 - 30 minutes, all of a sudden IE locks up, and the internet connection is completely lost, although the connection icon in the system tray looks like I still have a good connection. I have Roadrunner Medic (downloaded hoping for a solution to the problem), which automatically goes trough the process of trying to reset the connection. After a few minutes of it trying, the connection icon in the system tray says I have limited or no connectivity. Although keep in mind that the laptop still works beautifully during this time.

My only solution: I have to restart the AMD to regain my connection.

I have been to several forums and read several articles which address issues that are "close" to my condition, and have tried resetting a few configuration settings (in which I am pretty sure my problem lies), but to no avail. I don't know if it's a McAfee or a XP/SP-2 setting that is doing this, or if it's something of which I have no idea exists. I graduted from college as a computer repair major, but that was back when the 386 and Windows 3.x were the big boys on the block. My current job is not in the field, so I have lost touch with some of the latest troubleshooting techniques. That is why I have, as a last resort posted this message.

Any suggestions or help will be greatly appreciated, as I am about ready to throw this PC out the window, hoping of course that it doesn't hit anybody standing below!

In good taste, I am respectfully requesting that no one posts any of the "that's what you get for using AMD", "try Linux", or "Windows sucks" - type replies. I am sure there is a legitimate fix for this problem, and those are the replies I am hoping for. Thanks in advance.

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