Broadband forum: Frontier (Verizon) Westell 6100 DSL Modem Drops Connection

by: Rillnik July 28, 2010 3:49 PM PDT

Like this

0 people like this thread

Staff pick

Frontier (Verizon) Westell 6100 DSL Modem Drops Connection

by Rillnik - 7/28/10 3:49 PM

Our Westell 6100 modem keeps dropping the connection. This happens most frequently when the computer is running. When the computer is off all of the modem lights are usually on. It either repeatedly drops the connection intermittently or it will just go out for an hour or so, then come back on and seem to be fine. This started about two weeks ago. We run Win XP.

Frontier (formerly Verizon) sent two technicians to our home a week ago. They checked everything with the phone lines, found no problems so they rewired our jacks to separate the data from the phone which eliminates the need to use phone filters. This seemed to help some but hasn't given us a reliable connection. They said they felt the problem lies between the outside phone box attached to the house and the jacks in the house. Nothing has changed with the house in thirty years.

I saw on a similar post the suggestion to upgrade the modem software at: www.verizon.net/versalinkupdate. The modem model number they have listed is off one digit from our model number. They have listed: E90-611015-06, ours is a 610015.

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close