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Broadband forum: Major problems with Clearwire USB modem and signal stability

by: qquirks May 21, 2010 12:55 PM PDT

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Major problems with Clearwire USB modem and signal stability

by qquirks - 5/21/10 12:55 PM

My kids got Clearwire 2-for last July 09. In November they gave me USB
modem to replace my dialup on 2006 laptop running XP SP3. Had some initial problems that resolved when Clearwire sent a replacement USB Motorola modem after a solid month of wrangling with customer support and doing much busywork (I can uninstall and reinstall the drivers really, really fast) until late April 2010.

My problems are these: speed rarely if ever exceeds 748 down, .15 to .20 up.

if there is the slightest wind in my area at all, even though I am less than a quarter mile from the tower, I can't maintain stable signal strength. I live in an older neighborhood and yes, there are
tall trees between me and the towner. Non-windy days, no problem. Wind over 10 mph and signal is all over the map and cuts in and out
all on it's own for hours. Tickets have been issued many times to look at my tower to no avail.

are you sure they're not moving the tower around as every day slightly
different computer position required.

Have spent endless hours on the phone with customer support. yes, my laptop is working. won't send another modem. service is lousy and awful.

trace route hops to things like cnet and google show way over 200, sometimes over a thousand just getting to my tower, some packet loss on different days and times. Using UO Trace program.

Go to Clearwire corporate store and they want to sell you all kinds of
goodies for $40, $60, or several hundred bucks to improve your signal.
Trouble is nothing they've done has fixed my problems and maintained a stabile internet connection. So I don't want to purchase their signal finders or new and improved expensive devices because at this point I don't trust them or their customer service.

I can get 768 down under a one year contract DSL phone service in my older neighborhood. The equipment is never going to be improved or upgraded. would I be better off and get reliable internet service?

Thanks for advice, CLEARly frustrated grandma

If you have questions I didn't answer, please ask away.

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