Alert from CNET Staff

 Attention forum users:  We want you to try out the new CNET forums platform! Click here to read the details. Thanks!

Broadband forum: AT&T DSL Problems

by: G_Unzueta January 16, 2010 7:22 PM PST

Like this

0 people like this thread

Staff pick

AT&T DSL Problems

by G_Unzueta - 1/16/10 7:22 PM

My ISP is ATT (dsl elite) and the current modem is a Westell (style: mstatea), though I've also used their Motorola that is sold at BestBuy, with a Linksys router (WRT54G). My pc's are both wired and wireless, have WinXPs and Vistas.

For some time now I've had intermittent connection problems. I've contacted ATT on several occasions and some of the responses have been faulty or burn out modems (I've gone through 4 in less than a year), line problems (which they resolved by adding a switch box on the jack that I have my modem connected to), and mysterious power outages that no one seems to experience. But the problem persists, and quite honestly, I'm tired of them telling me its a bad modem and just writing the whole thing off (it's not an electricity problem either, I've had the line tested, use surge protectors, and no other devices have suffered). The router doesn't seem to be the problem either since my network itself will remain intact, it will just lose internet connectivity (Linksys was not able to assist with the modem issues). Also, all other setup has remained the same for at least 4 years (wires, location, etc).

The problem presents itself by having the modem reset itself, at random intervals, and it will keep resetting itself for a few minutes, to a couple of days (I try to use these events to contact ATT so they can more clearly see the issue). Sometimes it will just reset so that the DSL light goes red, then does a cycle and goes back to green, with no other affects, other times all the settings info (user name & passwords etc) gets reset to manufacturer defaults. I've bypassed the router and the problem presents itself as well. This problem repeats itself with both types of modems (westell & motorola) and as far as I understand it, their DSL signal only works with their modems, so I don't have many other choices on that matter.

I'm at a loss as to what else I can try to resolve this problem. I've had AT&T for over 10 years and hadn't had any issues prior to this, so I'm hoping to find a solution that doesn't involve changing ISPs.

Thanks for any assistance in this matter.

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to


Thank you. Sent email to


You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.