COX Slow upload speeds
by darkzenlord - 1/27/09 12:56 PM
Through several different bandwitdh testing sites, I am able to determine that my Download rate is at or about 15kbps. This is correct as my service states 10mbs DL and 2.5mbs UP. Thing is my Upload tests are at a mere 400kbps. I know upload is generally slower than downlink. But to get 70% less upload speed than what Cox states (what I pay for) really concerns me. I understand that usage on any particular block may cause a decline in performance. But I test on a regular basis and at all times of day. (off-peak and peak). I have contacted Cox several times, finally got to tier 2 and they still do not have an answer.
Wondering if anyone was able to get a partial refund or knows of why this could be?
Note:3 different computers were used (on the same line)and the same results were furnished. It is assumed then that it is not the computer but the actual line. All tests were performed via "browser" bandwitdh tests (like cnet's)and no program was downloaded or installed to analyze the connection.