Comcast VOIP = good, Vonage = bad
I used Vonage for 18 mos and had great service until the last 2 months. I started having serious problems with my upstream bandwidth (Comcast is my Internet provider). Even with my router QOS controls reserving bandwidth, callers could not hear me clearly, even though I heard them fine. No one at Vonage could help me, especially Level One tech support (now moved to India, and very difficult to understand their accent, which doubles the length of any tech support call due to me asking them to repeat until I understand)--they were all working off a cookbook script, and were scaring me with the ludicrous things they were asking me to do. I finally got through to Level II (also now in India, but deciferable accent), and the tech was much more savvy, but after 4 very long sessions (and extremely long hold times, sometimes over an hour, to reach a real person) he finally gave up and told me I needed to buy a new router. Before my service went down hill, I had referred my daughter and son-in-law to Vonage which they installed. They now have the same problems. When I call her I can't understand what she's saying.
I switched to Comcast VOIP, and haven't had any quality problems at all--as someone else noted, you can't tell the difference from the phone company. All my network equipment, including my Comcast cable modem, is on UPS's, so I don't worry about power outages. Comcast's VOIP cable modems have a battery backup internally. When I have any tech issue with Comcast, I always get a real person without holding who actually speaks English as a native language and is always tech savvy. If the problem is serious, they always roll a truck within 24 hours to solve it in person.
BTW, Comcast's VOIP does not traverse the public web, but runs on their private network, which gives them complete control over the quality.
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