by Tosca - 6/23/07 2:39 PM
To all DSL Extreme users: how do you like the service? Pros? Cons?
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by: Tosca June 23, 2007 2:39 PM PDT
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Total posts: 8 (Showing page 1 of 1)
If you want to save money then this is the Company but you pay in the long run, they have a high level of service outages, thier advertised speed is anywhere from 1/3 to 1/2 of the actual real speed, they blamed my wiring I had my home rewired then they blamed my phone company. Thier customer support is very nice and polite but they wont help you for anything.
Basicall you get what you pay for, at the end of my contract(s) yes I have several I intend to switch, dont know with who yet but definately will not renew, its been a very agravating year.
I am now having the same BAD experience with DSLX and am locked into a 1 year contract with a $250 early cancellation fee (FINE). Like you, I will not be returning to them after I get free - THEY STINK!
the worst tech support and customer service
(At relative's house with internet). I've used DSLExtreme many times and have never had so many problems until now. Before, I would always compliment this company for it's helpful and quick service, but now I'm one of those guests that have absolutely sided with the negative end. Ok, moved on March 18th, put an order request in to notify address change 2 weeks ahead already. Online appointment to have internet up at new home on March 20th. Internet not up. Called an apparently At&t had to come fix the phone line. Ok, got that settled in one day and we still use the same phone number. March 21st, phone lines working perfectly, No Internet. Called, DSLExtreme said it takes 7 to 10 days after At&T gets a working phone line to get internet back up. March 31, no internet. Called DSLExtreme up, they said they can't connect and need to put in a new line. That makes no sense, it's still the same phone number and service was available to the new area according to the service tracker online. It was quote on quote GUARANTEED that everything would be resolved and I'd have internet back up running again exactly on April 4. No Internet. April 5, called and tech support doesn't know what's going on and that Tier 2 will call me back in 24 hours. April 6th no call back so I called and complained to supervisor. Supervisor April said she'll find up what's going on and at least give me a follow up in 24 hours. April 8, no call back. I Called and complained to Manager Kathryn, who said she'll personally handle it and call me back. April 9, no call back. I Called at 2pm of which tech support said Tier 2 has too many calls and will call me back that day. 8pm no call back, I called tech support and they said Tier 2 will call me back in an hour. Oh yeah, did I not mention each time I call I literally had to wait more than 5 to 10 minutes on hold. WTF, I have not had internet for over 3 weeks and DSLExtreme doesn't even have the courtesy to call or email me and make a follow-up on why they can't resolve the "no sync" problem. On top of that, they refuse to wave my april bill and will charge me a late fee if I don't pay. So there you have it, I'm paying for service of which I'm NOT provided. I can't use a new internet service provider, because if I terminate my service with DSLExtreme they'll charge me a $250 early termination fee.
I too moved from place to place and the new place did not have a good line in spite of checking ahead of the move.
ATT waived all early termination fees for all the trouble. Maybe because I was never irate or threatening.
PS. Sorry, a little more.
The line was so bad. That no phone could be installed that day. Since it was going to be weeks, I canceled (without early term fees) and went with cable. Even that was a little problem but at least the phone and internet works. No cable TV from a cable TV company? What a bizarre state of affairs.
At first the line speed was terrific but slowly (or quickly) DROPPED. I suspected the browsers and my own (stressed) computer but it turns out that DSL Extreme is the most likely problem (I'm not a tech so cannot check it all out). My phone co. says my lines are GOOD but DSLX tells me my AT&T lines are the problem! Not sure what to do but I am locked into a $250 cancellation fee if I quite in less than a year! I'd stay away from any company that insists on a STIFF cancellation fee - it just shows they don't believe in their own services.
I'd like to leave both DSLX and AT&T if I could!
DSL Extreme has very bad customer service
Their contract states "if there is any issue with the service, the customer must allow us to troubleshoot until the issue is resolved. It also states that any cancellations of service must be submitted in writing with a 30-days notice. What this basically means is you pay them for service that you do not receive. This company has zero integrity. Stay far far away!!!
Total posts: 8 (Showing page 1 of 1)