DSL disconnecting everytime the phone is turned on.
by Shobok - 5/26/07 12:49 AM
Hello, I have an extremely frustrating and annoying issue that has been going on for about six months now. I am subscribed with ATT's SBC DSL service. Everytime someone calls me, or I turn on my telephone, my internet disconnects for about 15 seconds. After it reconnects, it will frequently disconnect randomly without anyone calling for a duration of about an hour or so.
I am going to list a few variables that may contribute to my problem. Please be patient as I may name a few factors that may not even effect my connection. I have 2 sets of phones in my house, a phone with a 5.8GHZ speed(Uniden) and a phone with a 2.4GHZ speed(Panasonic). I have DSL filters plugged into my phone jacks that are connected to my phones. Recently I have read that I should not use a filter for the phone jack that directly plugs into my modem. So currently there is no filter on the jack connecting to my modem. I also use a Linksys router and have another computer connected to the internet as well. If there are any other factors that may have contributed to the issue, I am more than willing to to provide more detail .
I know it is not my modem or router acting up, as I have replaced both and still have the same issues. It is not the wires that connect from the jack to my modem, as I have also replaced it. If anyone has had the same issue or know a possible solution, I would be extremely grateful for any input. Thank you for your time. This problem has been extremely frustrating for me and to the 3 SBC technicians that visited my house and had no idea was what going on.