I continue having slowdown with Verizon DSL
I have also been experiencing substantial slowdown with Verizon DSL, in Maryland, DC area. Not only the connection is slow, but my service gets disconnected every once in a while. During the last disconnect incidence, just like the previous time, the Verizon tech support said the problem was associated with lack of service in my area. He issued a ticket and told me to expect a response in 72 hours! I called again, knowing that this was not the case, as in the prevous case. The next technician said it was an authentication issue. They twice reset my password. 24-hours later and after spending numerous hours on the phone, with Verizon tech support, I was finally able to restore the connection, by going through a protocol that I myself developed.
However, the connection remains extremely slow, around 65 Kbps with peaks at 95Kbps. In view of the slow speed, Verizon told me almost exactly what they told Strad: "that is nothing wrong from their end. They ran a test for my line and modem, showed that I am getting their highest speed, 3MB, which is available for my service. They said it is my PC's problem."
In my case, however, the technician suggested that I hire a technician and have "him" remove Spyware from my PC. I told him my technician is a "she". I told them further that "she" had checked my system and removed Spyware, but the connection remained still very slow. Interestingly, I am able to connect the same PC using a broadband wireless, with 5 to 8 times faster speed at 512 Kbps, than Verizon DSL (rated at 3Mbps) but providing only 65 to 95 Kbps.
I asked Verizon to provide credit by adjusting the previous months' rates to dial-up instead of $30 they charged me for the 3Mbps DSL service. They said my contract does not provide a guarantee for speed. It only indicates "up to" 3 Mpbs. Instead of providing credit, the representative wanted to switch my service to dial up or to 760kbp DSL. I declined, since I require fast service. I insisted that they repair the problem and bring back the service to optimal conditions.
This is outrageous! Their tech support is mostly incompetent. Their service is unreliable. They seem not to be able to deliver the service they advertise for. Charging $30 per month for basically a $5 dial-up service is unjustified.
Aren't there any regulations to help customers receive the service for which they pay for?
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