Broadband forum: Verizon DSL Slow Speed Issue

Verizon said that is nothing wrong from their end. They ran a test for my line and modem, showed that I am getting their highest speed, 3MB which is available for my service. They said it is my PC's problem. I have another brand new notebook in networking with my desktop, the result is the same, sluggish slow!
Ran a test again this morning at 11am, speed tast result is 128k, 174.7KBits/21.8KBytes. Unbelievable!

Thanks though, done that. As a matter of fact, Verizon is shipping me their newest Westell 6100. I have been using my Linksys Wireless Router for 2 years, everything goes wrong just very recently.

I am in Bay Ridge Brooklyn, zip 11220.

The service from Verizon has always been very spotty over the two years plus that I have had the service. I almost quit a while back, but they gave me two and a half months credit and told me that the problem was temporary, so I hung in there.

It had been performing better, but it has never given me anything close to the 3000k I am supposed to get. There has been a big slowdown over the past week, with service as low as 250k, and with momentary spikes above 1000K.

Verizon told me that they were getting a read of a perfect line of over 3000k to my line, but I don't believe them. The tech guy wasn't lying, but they company has some serious technology problems, and their instruments are probably all defective.

My friend in Park Slope went nuts over the same problem six months ago, and he switched to Time Warner Cable. Since then he has 5000k or close all the time.

I can't live like this. I will have to switch to Time Warner Cable Internet service, because Verizon simply will never solve their technology problems.

In order to maximize my discounts, I will bundle cable with tv, which means leaving my beloved Directv, but...I need reliable Internet service, and Verizon cannot give it to me.

fm122

I almost hesitate to tell you this, but Verizon gave me 30 days credit without me asking. They clearly have discretion to do this.

And I must say that the service has pepped up a lot. Late last night, it was at 3000 kbits. Thought it might be because of the late hour, so now I check at 8pm today, and it is running 1600 - 2500 kbits. Not as fast as it should be, but not bad.

Did Verizon respond to my complaint? I could have given them credit for it, but the tech support people told me that the problem was with my computer, which I absolutely don't believe.

With Verizon DSL, they don't tell you the straight story, and you can't count on the service. I'm following through with the conversion to Cable internet service.

I have Verizon DSL and its been going out and being very slow.
You may have noticed that your connection gets slower or disconnects more at a certain time. This is because DSL runs through phone lines and in aphone line there are tiny wires and your connection is only one tiny wire. When more people in yout area go online with DSL, dial-up, or talk on phone all of those are competing for space and that is the most likely cause of your problems.

When my DSL first went out i called tech support and the person said that there shouldn't be four lights on on my modem and i know that there really should be four on. One for power, ethernet(or usb,DSL, and internet.


And i agree with you that there should be some way that Verzion neeeds to give you what you pay for. And of course Verizon will never admit that its a problem on their end.

When i put in my video editing computer and new laptops they definatly wont have DSL instead they will have Comcast broadband internet and even with the wireless routers it will still b faster than DSL.

I too was very happy with Verizon for the last 18 months. That was till I noticed a significant slow down recently from my 3mps down to 400k today. I have talked to two different level 3 techs and a supervisor, they told me it was my computer, ya right.

The first tech told me to check for spyware, I run Webroot program faithfully. Then he told me that it was because of my updating the latest Microsoft security patches, I uninstalled them to see if it made a difference, nope. Then it was because I was running Zone Alarm, disabled it still no change.
Verizon says there is no problem on their side. They want to send a technician out to test my home. It seems that others are having the same run around. If I run their speedtest in the early morning hours I get the 3mps that they advertise. I live in Saline, Michigan.

My DSL has been completely down twice this week and when it does come back it is dial-up slow. I've called tech support twice and spent 2hrs with them last night. They tried to convince me that it was my computer also. Last night it was so slow that infospeed wouldn't finish calculating.
I tried infospeed again this morning at 4:00a.m. and was connecting at 56K, 64K, 64K 128K then back to 64K. So it wasn't my computer. I wrote them a note with these speeds. Tonight at 5:00 I did infospeed again and I'm up to a max of 690K and a low of about 430K. I am paying for a 1.5MB connection. At less than 50% I'm thinking seriously about going to fiber. Could my problem be with a bad Modem? I have filters on both land line phones. The Modem is a Fujitsu speedport.

We set up our small office near 5th and 42nd in NYC last week. It connected fine, but it seemed sluggish. I used several broadband speed test sites and I was getting less then 300 kbps download consistently. Upload runs in the 600-700 range, so it looks like the problem is on the downstream side. I also noticed the latency is way too big. I was getting mid 100s and even one test as high as 262ms (using www.speedtest.net). When I test my cable connection at home I get over 4mbps down and the latency is in the 50s and 60s.

Verizon tested the lines remotely and by sending a tech in person (when I wasn't there). The lines are showing up as absolutely fine. Even going into the Westell 6100 it says that it's connecting at 3mbps, but I'll be danged if I'm getting that coming out the other end. I convinced them to send me another modem and that didn't make any difference. I even had them dumb my service down artificially to 1.5mbps and it still had no effect. I get similar results connecting directly to the DSL modem or going through a Linksys router.

They're sending out another tech in a couple of days and I begged them to make sure they bring a laptop so they can plug directly into the modem and see the poor bandwidth on their own computer. The last tech they sent didn't have a laptop and explained that some do and some don't.

I think Verizon's got a big problem that they know about, but don't know how to solve. The poor techs are either being kept completely in the dark or they must have trouble looking themselves in the mirror. I'll let you know what happens after the next visit...

Verizon will tell you anything to get you off their backs to Modem, Router, It will be taken care off,.
The only reason why I do not go to Cable Broadband is the amount off hits I see in ZoneAlarm. What I get in a month from Verizon DSL I get in an hour from Cable Broadband, and who knows how many gets through.
I have had Cable Broadband Speed was good to not so good at times, that is expected from Broadband.

I think this is a big issue with being a distance away from the main office, and how you are routed in their system. The closer you are to the main office the better service you get.
Mind is now from 560 Kbits/sec to 1.5 the best is 2.4 Kbits/sec.
I feel at times I am getting ripped off, and nothing much I can do about it.

Wendell H

I live in manhattan, and i have noticed dramatic drops in my broadband connection. I too have asked for the 3MB package, tech support ran a test on my line and said the samething that i am getting the speed i have requested, but when i test i am getting ranges from 512mb to 768mb consistanly. But at times i do get my 3mb? i have a router and have done all the things listed by others!!! but The bandwidth spikes are killing me!!! Online gaming as little tolerance for such a drop to have a smooth game session.!!! they have mentioned to me about purchasing a newer modem 5100 or something close for $36 and along with paying $1 a month for full warranty coverage. I havent had this problem before with my DSL but as of late i have been on the phone with them a lot also!!! Any new info about this?

I know the feeling of slow DSL. I too have Verizon DSL service that at one time was 3Mb speed and is now approximately 330Kbits. The service is in the Hershey, Pa. area. I've talked to Verizon help for hours but they were, mostly, unhelpful. They kept alluding to the errant probability that my PC was at fault. Typical rhetoric. I even had two techs at my home to test the lines. The techs told me that all was well. Yeah....right. In an effort to improve my service....I bought a new Westell modem...model 6100...I had a Westell 2200. Guess what....no improvement.

I don't know what's going on with Verizon lately....but....they really do have problems and, apparently, they don't know how to fix them. Looks like I'll have to get Cable if I want fast service.

I installed the Verizon CD(self install kit) and have only one minor issue with it. The Verizon Help and Support in the task manager is always (not responding).

I do NOT use Internet Explorer with it. I use Mozilla Firefox. It can be downloaded at http://www.mozilla.com/

I have scanned the computer for spyware and do NOT have any coming from the CD.

I also have paid for the up to 768kb/s and I connect somewhere above that number. If I test it again and again, I always get a lower result. I do NOT leave the modem turned on. Maybe that's why I get a better result. It resets itself.



Rick

I have been tracking with my issue by monitoring my Verizon DSL speed every day. Last weekend, from Friday the 6th to Monday the 9th, my DSL Speed seemed to be reached at a satisfying 3MB connection all time.

I sincerely hope others have DSL connection issues with Verizon, have better connection now as well.

Strad

I have a few thoughts on this...
Wireless routers are really big trouble. they add convenience, but any microave oven, cell phone, TV, powerline, solar flare, or vaccume cleaner can interfere. Distance away from the router and walls, buildings can also slow you down. The weather can also affect it from the amount of radiation that gets through the clouds. I had a client who uses a wireless router and always loses connection when the cordless phone rings. I solved that by changing the channel on the router, but wont solve interference from the rest of the world and space.

I have a wired router and never had any problems, always get full speed to my network and to the internet.

Next issue is your DSL. I remember in 1999, everyone telling me that DSL is the best because it wont lose speed when tons of people use it in the same area like analog cable. well now everyone that has DSL uses it at the same times, and guess what, it slows down. I have digital cable from Optimum Online and I almost never have slowdowns. This is the best connection I ever had, better than anything any company I worked for ever had as well.

The Verizon speed test itself is a joke. I am sure that maybe it works fine for slower connections, but I am on 15Mb cable with 2Mb upload at the same price your paying for Verizon DSL. On real speed tests from nyc.speakeasy.net I concistently get 13Mb to 15Mb on the download and 1.5Mb to 2Mb on the upload. On the verizon speed test, I get 250000KBits 31250KBytes which is way beyond the ability of any available consumer internet service. thats 250Mbs per second if that would be true. Damn that would be beyond my 100Mb limit on my router for that sake. I think this proves the verizon speed test to be buggy for true high speed broadband, which makes me think that it may be buggy for low speed broadband too. I would use tests from other companies and other servers instead of this one.

On my Optonline Cable, I have been able to burst download up to 3.75 Megabytes per second (30Mb's). I got that speed from major companies like Microsoft updates and some game demo downloads. Do you know what it feels like to download an entire 1MB file in less than 1 second? it is insane! I didnt try downloading music yet but that should be fast too.

The 2Mb upload is awesome for online gaming when you use voice chat during the game. this way you play, have awesome voice quality and no lag.