Broadband forum: Intermittent internet connection

you're safe to start disabling things. I'd disable Norton and give it a test. If no joy, then disable MS Antispyware.

** Also, you may be one of us millions of consumers who are at the mercy of a monopoly ISP. In a fast growing suburb or town, the net may become congested very quickly, but the ISP cares for only bigger business than the last guy at the end of the street.

>> I'd like to know if there is any software that can measure the internet connection uptime for a week or for a month, as seen at my DSL modem / router. A 10 sec time resolution is enough.
With such backup information at hand, one can do a stronger complaint to the ISP. I'd pay money for such a little program.

dont think its the software if it was blocking it as norton tends to do it would block it it entirely when its out try going to a command prompt(start,run,cmd or command depending on which windows version) and type ping yahoo.com if you get a reply and your browser cant connect then its a software issue otherwise my guess would be its a wireless issue try plugging a cable into your router and see if its still intermittent

I have a similar set-up using DG834G router and within the last week I am also suffering from having to constantly refresh webpages.
I am on Tiscali and the help-desk has been anything apart from helpful!

Hi
Try using the Tiscali modem in lieu of the Router and see if you have the same problems - for me this did not solve the issue.

I eventually threatened to cancel my subscription to Tiscali, which they could not understand! I just told them I was not prepared to pay for a service which did not work - regardless if they told me all the problems were at my end.

They then offered to contact BT to try and resolve the fault, this did not work the first time. So I again suggested they went back to BT and requested them to check again.

About a week later they called to say BT had found a fault, I rebooted the router and all has been fine ever since!

You have to be very tough with their non-help desk! Subsequently I have upgraded the firmware - but this has not changed anything - there was nothing wronf with the original one

Hope this helps

The only method I had was to demand there name - First and Surname and which call centre they were working in, they will resist at first but just be polite and eventually you will get there.

Then tell them as they are unable to help you will name them personally in your letter of cancellation - at this point there attitude normally changes.

I just insisted that I had tried with two different modems (router + USB one) and with two different computers - running different anti-virus and firewall programs. Therefore the fault must be with the service provided by Tiscali, after about 20 mins they eventually concede and then I insisted they log this as a fault with BT. They then give BT 48 hours to resolve the siutation. They may or may not be able to give you a BT reference number, but always ask for the Tiscali reference number. This means that you have some recourse if they dont do what they say they will do

Good Luck - it was damm frustrating

After Tiscali first checked my line with BT they came back and said there was no fault, but my system was still not working correctly.
It was only after they raised a second fault call (well they said they made the first call to BT) with BT that the line problems went away.
Every call to their non-helpdesk lasts for about 20 to 30 minutes, I asked them to refund the cost of my calls in full (as my telephone is with them too) as the problem was entirely down to them. The girl on the end of the phone claimed not to understand - I was too pi55ed off by that stage, so did not persue it!
What problems do you have with Microsoft?

...my problem continues and it will be 9 weeks this Wed since I first reported it. BT have been out to the house 5 times. Nothing they do stops the wireless service and occasionally the modem dropping out at around sunset each weekday and nearly all day sunday. I am wondering if anyone knows whether a 2-way radio system located a few doors up might be the cause//the radio interferes with the TV at night, too but only the TV with a small inside aerial. I am at a loss as to how this can be fixed. I have a netgear wreless.
Rob_bie

go to windows Update look for the link to reinstall Internet Explorer 7 with SP2. reinstall, then when it asks if you want to keep your existing settings click no.. I have been plegged with this problem for more than 6 months.. it didn't bother me at first. But as it got worse I started to look for solutions, first i tried to upgrade fro IE 6 to 7 and that didn't work, i then replaced my NIC card and that didn't work, I uninstalled my virus software adn that work some what but i did ultimately loose internet connectivity. I think the last thing i did was to uninstall all of my applications I don't use anymore.. still no help.. I was having problem with my updates installing automatically. so I went to the microsoft website to purchase the windows 2k. and thought i would run the auto update to see if I needed anything and I noticed that a couple of security patches had attempted to auto install several times and always failed. then I saw the IE 7 w/ SP2 and thought i would try it before I purchased the w2K software and it worked like a charm. good luck this should do the trick.. I did this friday and it is monday and I haven't had a problem natha..:) good luck.