E-mail, chat, & VoIP forum: E-mail account compromised. How do I stop the spammers?

by: Lee Koo (ADMIN) March 2, 2012 2:23 PM PST

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E-mail account compromised. How do I stop the spammers?

by Lee Koo (ADMIN) ModeratorCNET staff - 3/2/12 2:23 PM

Question:
E-mail account compromised. How do I stop the spammers?


First of all, I want to thank you and all the forum members for the
great suggestions over the past few years.

I do, however, have a problem that I don't recall being discussed.
Several weeks ago my e-mail account was hacked. My address book was
compromised. I and several of my contacts began receiving e-mail,
presumably from me, with links to inappropriate content. I became
aware of this at first by receiving "returned e-mail" notices to
addresses that don't exist any more, for example my daughter's e-mail
at a university she has graduated from. Shortly thereafter, I began
receiving e-mail from current contacts, asking why I would send them
such content. I have never responded to the phishing attempt by
clicking on the link. I don't open any of the e-mail--just right-click
and mark as junk. I have tried to mark all such e-mail as junk. I
have (tried to) block e-mail from the sender and his domain. The help
center at my ISP wasn't much help. They suggested resetting
passwords (already done) and creating a new e-mail address. I
was not permitted to eliminate my old address with them. The problem
persists. I still get the c__p from the same source. I still get the
returned e-mail daemons from my ISP to outdated recipients.

Now here's the rub. I have an antivirus program running (current
updates), firewall, and antiphishing/spam software--all regularly
updated. I use Norton products for protection. I have tried using
the e-mail rules settings in my e-mail program. It's as if none of it
exists to this phisher.

Other than going to another ISP, with a new identity, are there
any steps I haven't thought of that I can take to get rid of this
jerk? And how can I prevent this from happening in the future. I'd
really like to know how my e-mail account was compromised. Thank you.

--Submitted by Robert F.

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