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E-mail, chat, & VoIP forum: ATTENTION: ONLINE BUSINESSES

by: suter_hawk July 19, 2011 12:46 PM PDT

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ATTENTION: ONLINE BUSINESSES

by suter_hawk - 7/19/11 12:46 PM

I was on Allurent's website the other day and I read two pretty crazy statistics.

1. 67% of consumers who have visited an online store (intending to buy) left the site because the retailer did not provide enough product information.

2. 83% of online shoppers would make purchases if sites offered increased interactive elements.

To all those e-retailers out there, what can we do to not lose out on all that potential business?

I'm considering adding some type of live chat platform to my site. Maybe one of these: http://live-chat-support-software-review.toptenreviews.com/

Anyone have any insight on how to be more "interactive" with online customers?


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(NT) Give me an 800 number any day!

by R. Proffitt Moderator - 7/20/11 2:02 PM

In Reply to: ATTENTION: ONLINE BUSINESSES by suter_hawk


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800 numbers are nice but....

by suter_hawk - 7/25/11 10:54 AM

In Reply to: (NT) Give me an 800 number any day! by R. Proffitt Moderator

Haha yea, but phone support typically costs $5-$30 per transaction whereas online support can be drastically cheaper.


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The question was not about support but sales information.

by R. Proffitt Moderator - 7/26/11 8:58 AM

In Reply to: 800 numbers are nice but.... by suter_hawk

If the seller, maker does not want to talk then maybe it's a clear sign to shop elsewhere?
Bob


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