E-mail, chat, & VoIP forum: Outlook cannot connect to server (POP3 or IMAP)

and what isp he connected with, most will block certain ports and some countries also block some other countries websites, video's, etc.

You'll have to ask him to check on the webserver the next time or possibly set up an account that will forward his emails, while away to something like a gmail account, where he can check his emails on a webserver, if he cannot use the webserver that your company uses.

It's probably NOT broke, so don't try to fix it. Just double check his settings and see if he can get his messages, now that he's back home.


Rick

I thought when you said

He was in foreign countries this month and when he came back he said that he haven't received any e-mails for several weeks.

you meant that he couldn't check his emails while there.


First thing to do.Check the webserver and make sure that there are messages there.

If there are messages there, then check the settings for Outlook and the mail server. We had someone forget a small item when setting up my email account and I had multiple folders and messages weren't where they were suppose to be.

If they look good, then the next step would be to remove the account. Now close Outlook. Wait about 10 seconds and open Outlook. Now set it up again. Does it work? If NOT, then...

Re-install Outlook. Make sure to get all the updates for it. Then setup Outlook for the account.

Best I can do.


Rick

I had the same exact problem. I also had to reinstall the OS. I looked and looked for a solution to no avail.