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Windows 95/98 forum: Help files

by: Robyn October 22, 2004 4:29 PM PDT

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Help files

by Robyn - 10/22/04 4:29 PM

Hi. I just tried o access my Help files from the start button and it came up with this message, Cannot open the file:%systemroot%\help\windows.chm. What happened? I am runninf Windows 98SE.


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Re: Help files

by Kees Bakker Moderator - 10/23/04 11:01 AM

In Reply to: Help files by Robyn

Robyn,

Assuming your windows-folder is c:\windows, the message says that the file c:\windows\help\windows.chm doesn't exist. That's easy to check, isn't it. If the message is right, you're the only one who can tell what you did with this file.

Use start>run>sfc to check for missing files. It will extract them from your Windows 98 cd, and then this message won't appear any more.

Hope this helps.


Kees


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Re: Help files

by conniezoch - 11/26/04 2:49 PM

In Reply to: Help files by Robyn

Can someone help me. I do not understand how to extract missing files from my 98SE disc. I have not been able to access my help files or troubleshooter files for a long time. Get the message %systemroot%\help\windows chm is missing. Could someone help me in a simple way.


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Re: Help files

by Tufenuf - 11/26/04 6:43 PM

In Reply to: Re: Help files by conniezoch

Check out the links below.

Error Message: Cannot Open the File: %system root%\Help\Windows.chm

http://support.microsoft.com/kb/q259449/

How to Extract Original Compressed Windows Files

http://support.microsoft.com/kb/129605/EN-US/

Tufenuf


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Re: Help files

by Kees Bakker Moderator - 11/27/04 3:42 AM

In Reply to: Help files by Robyn

Robyn,

%systemroot is c:\windows (unless it's something different with you), so first go into Explorer and see if there is a file c:\windows\help\windows.chm
If not, the message is explained. If it is, doubleclick it to open and see what happens.

There seem to be unsolvable issues with Windows 98 help and updated versions of IE, but start with the above and post back.

Kees


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