Don't walk, RUN from TIS!
My experience with TIS today was unbelievable! I paid for a 2 yr agreement web hosting and domain name on 7/16/11 with the second year free. I created a simple website for my dad's landscaping business that was mostly contact info and photo galleries. It was cheap enough and worked for what we needed especially since I have no experience building a website myself. The 2nd year was free and they didn't try to charge more than agreed. I overlooked the email on 5/16/13 that I needed to renew the domain, but caught it with the 6/16/13 reminder email. I called on 6/17/13 to pay to renew the domain and as always had to leave a message. I received a call back 6/18/13 around 1:30 pm...forgot the man's name, probable due to "anger" after the conversation. I told him I needed to pay to renew the domain because unlike the email instructions, I could NOT renew and pay online. He said I had to renew the web hosting and domain or I would lose both. I told him I wanted to renew the domain today and would call back next week to renew the web hosting because I needed to verify if my dad wanted to renew. He informed me that I had to renew both and since I did not renew 30 days in advance of the expiration date I had to pay him right now or the domain and website would be inactivated tonight. My email for renewal only said to renew before the expiration date of 7/16/13. I explained that I was at work and could not leave to put cash in my checking account...I have NO credit cards...only a debit card and didn't have enough in the account to pay it I could go to the bank tomorrow. He said I was on an auto pmt and the card was probably already charged...but, said to hold on and he would call billing and find out. He put me on hold and came back a couple of minutes later and said they had not charged it yet and he changed the auto pmt to disabled. I told him to absolutely NOT charge my card and make sure I was not on the auto renewal. He then asked what my dad's name was...I replied without thinking (stupid of me), of course his name is in the website name. He said to hold on he would see what he could do...however, he made a mistake and did not mute the line. I heard him repeatedly dialing phone numbers...three numbers to be exact. On the third try he said "Is D** available?" and I heard a woman say no he isn't and he hung up". Then he came back to me and said, I just spoke with billing and there's nothing we can do, if you don't pay now you will lose your site and domain. I told him he left the call unmuted and I heard every word. He said no, it was a coworker beside of him. What a liar! I called my mom and she said that she just had a call from him asking for my dad and he hung up on her. Can you believe this....this guy went to my website and got my dad's business phone numbers and tried calling him directly with me on hold to see if he would pay!!!!!! And, hold on, I immediately called my bank and while he had me on hold the first time...he wasn't checking with billing, he tried to run the charges on my bank account. I had to cancel my debit card just in case he tried again! I asked if I had the right to pay for the domain renewal and move my services to another webhost and he said no. I told him I would pay to renew it and wait whatever time period necessary as long as I could keep the domain...he said no. He said TIS was not a registrar and they didn't have to let me keep it without paying for webhosting. And for the BIG finish...by 2:30 my online account was inactivated and by 5 pm the website inactivated. Now, I paid for 2 full yrs and it doesn't expire until 7/16/13, so how can they take down the site just because I'm not renewing beyond 7/16/13? And, it's obvious only 1 or 2 people run the place. They never ever answer the phone and do NOT have 24/7 service. He even said he would only be there for 30 more minutes because he works "graveyard" and had to leave for work. Well, if it's 2 pm in TN and he's in CA, they have the oddest graveyard shift I've ever seen. He also lied and said he was in the same Eastern time zone when I asked if he would be there if I called back by 5pm! Crooks, out right crooks, that is all they are.
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