Web design & hosting forum: ipage customer services, not so great

by: MaxineRyder August 17, 2010 5:48 PM PDT

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ipage customer services, not so great

by MaxineRyder - 8/17/10 5:48 PM

Its great that ipage has a phone customer service center, but why do they employ morons in a world full of competent techies?

Firstly let me tell you that nine out of ten times these geniuses at ipage cant spell the word ridiculous. Everyone seems to think its spelled rediculous. On two occasions I was asked outright, how do you spell that word? Im sorry but did these people even go to school?

Secondly, if the question isnt directly ipage related, then dont bother calling. Never mind that you need google and twitter and facebook and other internet applications to propagate your website, as far as ipage is concerned your website lives in the dark ipage vault and they dont need to know how to help you get into the light.

On one occasion I asked an ipage customer service employee how do I link my blog to twitter. He didnt know. When I expressed surprise, he yelled at me, Do you expect me to know everything about Twitter?

Like an idiot I said nothing. But, what I should have said was YES !! Yes, I expect you to be a tech geek with your own website that you have already linked to google and twitter and in fact the whole darned web!! Otherwise why the hell are you employed at ipage, when the world is overfilled with competent tech geeks, who live and breath computers, and could do your job with their eyes closed?

The final straw was the assistant who couldnt even understand her own job. This was a purely ipage related question. Can I include images in my ipage blog? She ummed and ahhhed trying to even understand where the image installation was, then after scratching her empty head, said, no I guess not. As soon as I put the phone down I figured out that not only was it possible to include images, but so basic that I was embarrassed to have needed to ask.

I am not computer savvy. If I was, I wouldnt require the help of ipages customer services. Due to their incompetence I have found myself losing entire days and staying up late into the night to figure out basic things for myself. My husband and friendships are suffering as I have no time to even acknowledge them, as I try alone to learn this new language of the internet. Worse still, in spite of all my efforts I cannot even be certain that I am doing anything right, I have no one to guide me and I am exhausted.

However ask ipage how to buy more of ipages products and guess what? They are super competent at that. Indeed their competence starts and stops at taking your money. As for the rest, you are on your own.

Maxine Ryder

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