Web design &amp; hosting forum: Do Not Use 1and1 .com

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I have to agree

by 4Denise - 6/9/07 3:09 PM

In Reply to: Do Not Use 1and1 .com by badboyclub1

I have been with 1and1 for a few years now. No matter how much I complain, they are still in the habit of periodically bouncing my incoming emails. There is no excuse for it. On top of that they are more expensive than many higher rated companies.

I'm getting out of there

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thanks for the advice...

by marcelomdsc - 6/12/07 10:27 AM

In Reply to: I have to agree by 4Denise

and everybody should do the same, so that we can help each other...
in my case I use dot5hotsing.com and it sucks, it is so bad that I'm considering switching to some other company and I paid service till february....

thanks got i read this, cause if i landed on 1and1 after my current one i would have been majorly...mad.

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1&1 sucks

by zForge - 6/20/07 5:08 PM

In Reply to: Do Not Use 1and1 .com by badboyclub1

I had 1&1 and I hated it, they ended up deactivating my account because they thought I wasnt a US citizen. I have since been with lunar pages http://www.lunarpages.com/id/zforgenet. I have been very happy with them and would recomend them to anybody.

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1&1 deserves to go out of business

by davidamerland - 8/15/07 10:31 AM

In Reply to: Do Not Use 1and1 .com by badboyclub1

I have been a customer since 1999 when they were innovative and good. They have since become the most incalcitrant, least customer friendly, most incompetent hosting company on the planet. They do not answer complaints (yet they have a dedicated complaint email address), they cannot help with technical queries because they have outsourced their Tech Support to an Indian call centre where operators work off a screen. Their 0845 number costs over 30p a minute on Skype (!). They put you on hold forever and give nonsensical replies. They have the temerity to send you Quality Assessment questionnaires afterwards and they threaten you with legal action when they fail to take payment in advance for domain names you no longer need but which they deem to not have expired and therefore, as a result, charge you for them. Unless you pay all your domains go offline (including the ones you have actually paid for) rather than the ones you have not paid for.

Their blatant disregard of even basic customer service and their inability to understand that mistreating their customers is going to rebound deserves a robust customer response where we vote with our credit cards. I am moving my over 100 domains from them and, for once, I really believe this is a company that deserves to go out of business.

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Transferring

by ppcadcenter - 8/16/07 9:59 AM

In Reply to: 1&1 deserves to go out of business by davidamerland

If you are transfering all of your sites to a shared host I really recommend www.HostMonster.com because they have great technical support. For dedicated or vps check out HostICan, Lunarpages, www.HostGator.com and if you want to save money check out www.hostingplanrebates.com before you decide. If tech support not being in India is big requirement for you, then all of my recommendations except for hostgator qualify. HostGator does have some help from India but I wouldn't rule them out before looking into them.

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what about

by marcelomdsc - 8/16/07 10:44 PM

In Reply to: Transferring by ppcadcenter

godaddy as a host?
is it good?

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godaddy hosting

by ppcadcenter - 11/1/07 9:45 AM

In Reply to: what about by marcelomdsc

For domain registration they are great but hosting not the best.

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yes

by marcelomdsc - 11/1/07 9:59 AM

In Reply to: godaddy hosting by ppcadcenter

I just tried godaddy for a client. For her it's fine but I didn't really like it. I don't know what I'm gonna do.
The only other one I've heard of that is supposed to be good is Dreamhost, anybody?

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Reposted for nizzers.

by Kees Bakker - 11/2/07 3:31 AM

In Reply to: Do Not Use 1and1 .com by badboyclub1

"I've had a different experience at 1and1
I frequently run into trouble and need help with technical problems.
1and1 has helped me in the past with quality tech support service.

Now, I'm not staying they are perfect. But they are reliable.
I'm not a push-over. When I pay for a service, I expect top, reliable service, with knowledgeable reps.

I have a hosting plan and registered over 200 domain names with them.
When I came across this thread, I mentally re-evaluated my experience
and business with 1and1.

Domains cost $5.99 and hosting plans are very affordable.
I'm not paying $9.99 per domain and neither am I paying hosting
expense for 6 or 12 months above $120.00, Did I mention
they have good customer service, and free domain identity blocking.
They charge a fee for this important feature at godaddy.
By the way I like godaddy as well.

1and1 has the ability to physically look at your desktop to see what
you see. Priceless, this cuts down on miscommunication and time.
Did I mention they have good, not superb customer service.

I also like godaddy, did I mention that already.
Forgive me for my corny humor."

But I removed the site promotion, because that duplicated with his other post.

Kees

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Avoid 1and1 at all costs

by anstrum - 7/6/09 6:44 PM

In Reply to: Do Not Use 1and1 .com by badboyclub1

Like others on the threads that complain about 1and1 I was also sent to collections (without my knowledge) for a pre-paid account that I was rung through the ringer when trying to cancel. Instead of just closing my account when I canceled the account, they sent me to collections. I found out about the collection over a year later when I was trying to qualify for a mortgage. Needless to say this sunk my FICO and lenders now don't want to touch me because I have this $30 collection on my credit history. I've spent over two weeks on the phone and writing letters and emails with 1and1 and NCO (the credit agency) trying to resolve the issue with no luck. I'm now working with an attorney to try to get this resolved.

BE WARNED before doing business with 1and1. 1and1 makes it extremely difficult to close your accounts and when you do close your account, they refer you to collections. Please consider that by doing business with 1and1 your credit will be forever affected which makes it impossible for you to ever by a car, house, or get any type of a loan because of their extremely aggressive policies.

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1&1

by Crims0n - 7/12/09 10:02 PM

In Reply to: Avoid 1and1 at all costs by anstrum

I've never had any trouble with them, and I have been doing business with 1&1 for almost four years now. Guess I just got lucky xD

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RE: 1&1

by gajigajo - 7/18/09 11:08 AM

In Reply to: 1&1 by Crims0n

1&1 is realy bad i think on many part of his services. The whorst is domain name that are not free to push. Im actualy using a local canadian web hosting company in my city http://3dd.ca i think is the better thing to do go with local hosting and if you have a trouble go directly to the office !

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NO 1and 1, they messed up your credit !!!!

by zuneli - 12/14/09 2:36 PM

In Reply to: RE: 1&1 by gajigajo

I have 1&1 service for my website since 2006.I did not noticed that my credit card was expired right before they treid to renew my service.I had no idea what was going on because i already cancelled the service and i don't think i singed up for auto reniew but they did it anyway.Last week i recieved letter from NCO financial(debt collector) saying i owe $40 to 1 and 1 and gave me 30 days to pay it back. I was surprised that they send it to collection with out sending me a bill. They supposed to send me a bill before they forward that to collector.I was so up-set and talk to collector that i have already cancelled my service.However, they kept asking me how would you like to pay????I was asking other question but they kept repeating same crap...I hung up..I don't know what to do next????

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1&1

by jessicaparker77 - 12/14/09 4:33 PM

In Reply to: NO 1and 1, they messed up your credit !!!! by zuneli

Its simple .. You get what you pay for. Even their website is a joke compared to other major domain/hosting websites.

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Get what you pay for... maybe but sometimes you do get more.

by robtinbc - 3/10/10 5:18 PM

In Reply to: 1&1 by jessicaparker77

Hello,

Well, I know of a company where you get more than what you pay for, Islandnet.com slashed the prices to compete with "all you can eat" hosting company that promise unlimited everything with fine print attached, Islandnet's approach is refreshing, they tell you want you get, what you get charged if you go over and then give you unlimited database creation, no measured bandwidth usage as far as the database traffic goes, only FTP and HTTP traffic.

They are a small but good hosting company, reliable, Googling Islandnet uptime will get you 99.95% (at time of writing) www.webhostingstuff.com/uptime/Islandnetcom.html where theyre have been monitored for 1,158 days since 08 Jan 2007, the company is owned by 2 brothers who host allot of websites free and have been doing this since 1993.

I used to be a customer and loved it and now I work here and love it even more, so is this shameless promotion of islandnet.com, maybe its a way to promote the company but I really believe it and 90% of our customers currently come from other customers referring people to us.

If your in Canada or North America and want a reliable, robust inexpensive but honest ISP you cant go wrong.

Rob Turner

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1and1

by JimmyAdam - 3/11/10 9:25 PM

In Reply to: 1&1 by jessicaparker77

i have 1and1 but it disappoint me. I want to change it.

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1&1 in Germany

by keemilow - 3/11/10 1:15 AM

In Reply to: Do Not Use 1and1 .com by badboyclub1

I can agree to that!
Dont use them!
In germany we got this provider too and there's often nothing but trouble if you are a customer of 1&1.

The biggest problems makes the company when you want to CHANGE your provider:
1&1 first has to unblock the lines so that other companies can use your telephone or internet connection-cable.

they just dont do anything.

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Its true 1and1.com fake domain registration

by shravans09 - 12/12/11 6:26 PM

In Reply to: Do Not Use 1and1 .com by badboyclub1

on first time i have logined into 1and1.com i was searching available domain's i was selected the .com booked it was not domain booking after 3 days it is debit form my credit card all....us .com. uk ..net..org .in

after that i have emailed 1and1c.com they and reposed has of now.... fraud 1and1.com

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Wow, interesting

by talks_44 - 12/30/11 12:48 AM

In Reply to: Do Not Use 1and1 .com by badboyclub1

I had been hearing decent things about 1and1 recently, I don't know if they've changed or not but I must be hearing very sparse good accounts with them. I will definitely be researching this company more as well as others before I switch again in April.

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Worst support with 1and!.com ...

by jayesh1279 - 2/13/12 11:26 AM

In Reply to: Do Not Use 1and1 .com by badboyclub1

We switched our ISP from one ISP to other, all we wanted to do is change the PTR record to new IP since we are running internal exchange. after being on phone for 2+ hrs and emails to their escalation team who apparently will not talk on the phone to resolve the issue is not able to solve a quick 3 min fix..
Below is the email threat.

God knows if they have any technical person who can resolve the issue..

From: support@1and1.com
Date: February 13, 2012 12:54:25 PM CST
To: jxxxxxxxx@hotmail.com
Subject: Re: C2xxxxxx00 - 1&1 Internet Support
Dear Rxxxxxxx xxxxxxxx, (Customer ID: xxxxxx40)

Thank you for contacting us.

Sir please be patient . Our admins are currentl working on your issue. We will be sending you an update once this will be fix.

If you have any further questions please do not hesitate to contact us.

--
Sincerely,
Babette Jenn Canedo
Technical Support
1&1 Internet

It's a 5 min fix. Don't know why it's takin that long o resolve the issue. Damn give me access to ur tool and I will do it my self.

On Feb 13, 2012, at 12:43 PM, support@1and1.com wrote:

Dear xxxxxxxxxxxxx, (Customer ID: xxxxxxxxx0)

Thank you for contacting us.

We can really provide the timeframe when will this be fixed. But dont you worry our admins are currently working on your issue.

If you have any further questions please do not hesitate to contact us.

--
Sincerely,
Babette Jenn Canedo
Technical Support
1&1 Internet

I was on the phone for 2 hrs with no resolution. The person who I worked with had no technical idea on what I am requesting. This is a huge freaking nightmare and we are going to post a review on CNET.COM. This is worst support center I have ever worked in my life.

Can I get a eta on when the issue will be resolved?

On Feb 13, 2012, at 12:32 PM, support@1and1.com wrote:

Dear xxxxxxxxxxx, (Customer ID: xxxxxxxx0)

Thank you for contacting us.

I confirm that your issue was already escalated by the previous agent, however, our specialists are still working on it. I understand that you would like a speedy resolution, I cant really provide you when will this be fix.

If you have any further questions please do not hesitate to contact us.

--
Sincerely,
Babette Jenn Canedo
Technical Support
1&1 Internet

Any idea on when this will be resolved? We need this to be done ASAP since now you guys are the assigned owners for the ip.

Call me at xxx xxx xxxx

Jay

On Feb 13, 2012, at 9:37 AM, support@1and1.com wrote:

Dear xxxxxxxxxxx (Customer ID: xxxxxxxx0)

Thank you for contacting us.

This is the Reference Number of your escalated case: xxxxxxx00. We would be escalating it to our Highest Department since the statement

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