Worst service I have ever experienced. Avoid
It took two months to have them shut down a web site. Then one day out of the blue I couldn't access my account nor my email, probably because I had cancelled the credit card. Three months later I received a number of calls from a credit agency at home and work saying i was behind on my payment. After navigating through the credit agency i was sent to 1and1 "customer service". They sent me to firstname.lastname@example.org- an email address.
Apparently when I shut down the web site account, I didn't shut down my email server account first. The paradox is, I didn't realize I had to do this in a certain order, and as a result I couldn't shut down my email server because I couldn't access my main account. This is a never-ending, no-win situation.
DO NOT GIVE THEM ANY CREDIT CARD INFORMATION. (Which essentially means don't give them your business). Apparently they bill directly through a credit agency. This means zero customer service when it comes to billing. I am still waiting to hear what "complaints" has to say. I am only hoping they stop the billing, because I am afraid it will go on long after I am dead.
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