Add me to the stack of people that got screwed over...
Here's the thing. While I had 1and1 service, it was great. It was always up, and while there were a lot of things I couldn't do (due to the limitations of their web creation software), it was reliable and easy to use.
The real problem was when it was time to cancel. The cancellation process is unbelievably complicated, and the process is cloaked... it took me three tries and a phone call to figure it out.
And evidently I still didn't get it right, because three months later, a collection agency came looking for me. I called 1and1, and it still took me 30 entire minutes to cancel this account that I had already cancelled. And I'm still getting charged for the three months.
I am an unhappy camper. Do yourself a favor and do business with a company that's easier to deal with. I will be.
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