I have been a 1&1 customer for years. I have a resellers account and host numberous websites with them. Their uptime over those years has been the best I've ever experienced and I have a service that monitors the uptime for me, constantly pinging my pages to check for downtime. The couple of times I've contacted customer service, they've been very friendly and knowledgeable and helped me solve issues quickly.
Recently, the server my account was on started having problems. I always assumed that they had backups to ALL their servers and ALL site content. Apparently, this is not the case. As my sites were offline for a day. I wrote an email to customer service and within 24 hours, got a reply, stating that the server my account was on had issues, was going to be replaced, and all data would be transferred to the new server. This was in process and would be resolved soon. I was instructed to call or write a particular department and I would be given credit for the downtime, which I did.
Today, checking my email, there were multiple notices from my service that the sites were down, up, and down again. I checked a couple of sites and they were offline. I checked later, and two of the websites were back up, but others were not. Which is strange because you would assume they would all be either on or off.
I've had websites online for many MANY years and with the host I was on before this, I could be offline for days, and even weeks. 1&1 has, up until recently, been the most reliable web hosting company I've ever been with in nearly 20 years. And their prices can't be beat. I'm willing to give them a little slack because computers do go down. Of course, time is money, and if the situation does not right itself soon, or even gets worse, then I will be shopping for the next best deal.
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