Windows XP forum: CD/DVD Drive Missing . Exhausted all efforts thus far.

by: seamstress78 March 12, 2013 1:41 PM PDT

Like this

0 people like this thread

Staff pick

CD/DVD Drive Missing . Exhausted all efforts thus far.

by seamstress78 - 3/12/13 1:41 PM

Hello, and thank you in advance for your time, and help.

I am using XP on a Dell Latitude, D630.
I have Avg for antivirus, and also use Wisecare for various things.

A couple days ago I went to burn a disc, and realized that my cd/dvd drive is missing.

*I've done a hard reset.

*I've removed the CD ROM drive, checked it over, it seeeeems fine, though that means nothing I know, and put it back in pc.

*The CD Rom does open and close, lights up etc.

*It does not show up under My Computer.

*The DVD/CD-ROM drive did not show in device manager, even when I clicked show hidden devices, until I used command prompt:

set devmgr_show_nonpresent_devices=1
start devmgmt.msc
(Device Manager starts).
Click: View/Show Hidden Devices.

*upon advice I stumbled across on the web, I located my CD/DVD Disk this way, and uninstalled it, as the website stated it would reinstall on restart. It did not. Thus, even when I use those command prompts now to locate the DVD/CD-ROM in device manager, the dvd writer doesn't show anymore under it anymore.

*Again, following info on the web, I went into my registry and deleted the upper filters, there were no lower filters, and rebooted. Again, nothing.

*I have used Diskpart, list disk, in cmd and only my hard drive, c:/ shows.

*No viruses have been found on my pc, and spybot came up with nothing either.

*I downloaded cdgone, which game me these registry files, and I merged them with my registry:

REGEDIT4
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr]

and

REGEDIT4
[HKEY_CLASSES_ROOT\regfile\shell]
@="edit"

but nothing has changed and the upper nor lower filters are showing up in the registry still.

*This is what my registry shows: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

*I downloaded XP_CD-DVD-Fix.exe and ran it, rebooted. Still nothing.

I am at my wits end, any help will be so greatly appreciated. I understand that perhaps there is something wrong with my Disk drive, but I am hesitant to purchase another yet, as this is my husbands work pc, and we would have to go thru his company to do so...which is not good, and I want to be sure I've exhausted all efforts and options before we do that...
Thank you, and if I have left any necessary info out, please let me know!
Truly,
J

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close