Windows XP forum: Family Tree Maker 11 install problem

You posted in the Window's XP forum, yet you indicate in your post "I am using Windows 7 professional 64-bit "

I'm assuming the latter is the case. If not, let us know.

(The link provided also gives instructions for XP, if it happens to be the case.)

I am sorry about posting on the wrong forum. I will be more careful about what form I am on before I post another question. I do indeed have Windows 7 and I am trying to install Family Tree Maker 2011. To answer the other question I have tried right clicking on the icon and clicking "open" and "Open As Administrator" and neither one of them worked. It was mentioned that I should try disabling my virus checker. Just to be clear should I disable that before installing the program or just before I try to open it? Then the next question is, how do I deactivate it. I am using AVG free 2012. If it matters, I have never had family tree maker installed on this computer before. This is a brand-new CD I just purchased a couple days ago. I hope I have answered all the questions. Thank you for the answers so far. Hopefully with this extra information somebody will have an idea.

since Family Tree Maker 2011 comes in three versions - Deluxe, Platinum, and Essentials and the compatibility page I linked you to shows that Deluxe is compatible while Platinum is not and Essentials isn't even mentioned. Take a look for yourself because only YOU know which version you have.-
http://www.microsoft.com/windows/compatibility/windows-7/en-us/Search.aspx?l=en-us&type=Software&s=family%20tree%20maker

As for disabling AVG this link steps you through the process -
http://www.avg.com/ww-en/faq.num-3857

It is Family Tree Maker Deluxe 2011 that I am trying to install. I tried disabling AVG and that did not seem to make any difference. One thing that I have noticed is that after I double-click on the Family Tree Maker icon and nothing seems to happen if I go into the "Task Manager" under processes I find the file FTM.exe *32 in there. I hope that helps. Thank you very much for the responses I've received so far. Hopefully with your help we can get this figured out.

Try installing the program in compatibility mode.

Follow these steps:
a) Press the Windows + W key on the keyboard.
b) Type compatibility in the search box and then press enter.
c) Click Run programs made for previous versions of Windows option from the list appeared in the left side.
d) Select the program and install.

If that does not help, I would suggest you to contact Family Tree Maker Support.
http://familytreemaker.com/Support/Contact