Windows XP forum: How to file law suit against PC Cleaners Pro 2012

But in this forum there are folk that may help if you appear to not want to sue them!

There must be on e of the three things going on with me:

1. I am stupid.
2. The PC Cleaners ( As shown in the program file) is too clever to hide the identity.
3. There is a clever arrangement which is very hard to detect.

I ran the Malware, and there is no mention of the PCCLEANER and obviously the program is still there.

I used msconfig, did not find the program in startup or service and therefore after disabling a few guesses, restarted the machine normally.

I am greatly thankful to Carol and Mark who have tried to help me, but unfortunately, I still have the program and its POPUP (when one tries to uninstall it) there.

All that is proven:
1. There is an entry (folder) left in the list in the registry that is displayed when you run the Control Panel Programs and Features applets. That's in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
2. The folder for that program contains an UninstallString
3. That uninstall string points to a program or DLL that runs the uninstall. Usually it's located in a folder in Program Files, something like c:\Program Files\PCCleaner2012 (I don't have the program, so I can't tell what folder it is).
4. That uninstall program (that shows the popup) is still present on your PC.

Now please find what that uninstall program is, and tell us what more files are in that folder. If it's only the uninstaller, there's a good chance that the program itself is gone. And if it isn't probably it suffices to delete or rename the folder in c:\program files that contains it.

Why should your anti-malware program signal an uninstaller as malware?

You're the only one who can search your registry and your hard disk. We can't. But we might be able to help you if you tell enough.

Kees

Do you want to remove it? Or file a lawsuit? If you wish to file a lawsuit, Bob steered you in the obvious direction. See a lawyer. Needless to say, taking into consideration "Jimmy's" words of wisdom.

If it's the former, it would help to know what "I have tried everything" means.

Does it mean you tried (in this case) the trial version of the Revo Uninstaller, as Bob suggested?

Or does it mean you went into safe mode, and took advantage of the uninstaller hidden behind the PC Cleaner "call us" popup? It appears to have helped a lot of people. But I gather you had no success.

If you tried everything, I have to presume one of the first things you checked was the Task Manager. You didn't find a "PCCleanerpro.exe" (or the like) running?

I may be wrong, but I highly doubt you took advantage of the batch file created by an administrator at the Malwarebytes' Forum. If not, see this thread, paying special attention to the very bottom of this post by "Advanced Setup" where he includes his "PC Cleaner Pro Nuke.exe".

If it's a lawyer you're looking for, I'm sure you can find one in your local area. Here .. they're "a dime a dozen".

Best of luck..
Carol

A popup isn't a dll-file. A popup is something on the screen, that's made by a program (or some module like a dll or a ocx linked to a program, or an add-on in your browser). To get rid of that popup you have to uninstall that program, or simply not run it, or disable that add-on and things like that).

Did you really try all the things Carol told you?

Let's see. You booted into Safe Mode, logged in an administrative account, then you did something (but you didn't tell what) and that didn't make the popup popping up no longer. As long as you don't tell what you did, and what happened (and that can be a long and detailed story) nobody will be able to tell what you did wrong or what other things to try.
All we can assume: you did everything suggested in all those links to the letter and it didn't work.

Then either do more or the right thing, of do a System Restore back to before this program was installed.

Kees

I tried the clean boot as suggested by the microsoft team but no luck (Online) . I do not want to go back to March 15th 2012 (System Restore) as all my changes will vanish. That date was the first time PCCLEANER had showed up and I removed it by logging into the safe mode.

The Program is there in the list when I go in the control/uninstall/option, but when I try to uninstall then the popup scree shows up and one cannot do anything.

The same thing happens even if I try to logon in the safe mode. However, in the safe mode, there is no program in the programs category file that is identified as PCcleaners. However, when I try to go via control and uninstall, the program is there but I am unable to un-install it.
Does that mean that the program is not there but only a pop-up screen is left?
Any help would be appreciated.

Mike_S

Hello Carol:

This is the second time that someone has mentioned that the un-installer is behind the pop up. I am unable to go behind the pop up. Is there a way?

Once the pop up is there it does not go away, until one shuts down the machine.

It is not in the start up but when I go to control and try to uninstall then it is there.

It is also there when I do MSCONFIG. I am not sure what damage it is causing.
My machine, otherwise runs OK but there is a looming threat that this software will harm me.

Any help will be greatly appreciated.
Mike

Hi There,

This software has installation and uninstallation wizard however when you click on uninstall the pop-up comes which has nothing but a number to call. But if you want to uninstall it all you need to do is press enter on that pop-up and it will trigger the uninstallation that uninstall button is hidden. The other simple way is open task manager by pressing CTRL+SHIFT+ESC. Check processes and kill the one matches the name with pc cleaner pro. once the process is killed search for the folder in windows search by name of pc cleaner and delete the folder.

These steps might sound weird but we have helped my of our customers in getting rid of this program and 99% of times these two steps have helped us.

Regards