Several Install Issues
by tekdragon - 5/20/10 5:58 AM
I'm having trouble installing Java 6 Update 18 as well as FileFormatConverter.exe on my wife's computer.
The error message that I get with the fileformatconverter.exe program is "The patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package." I downloaded the file directly from the Microsoft download site. This program is supposed to allow her to open the newer Microsoft Office documents. We do have an older version installed that we are trying to overwrite. Is there an easy way to figure out which version she has on her computer?
The other issue is with Java. Every time I try to run the Java 6 Update 18 I'm told that "The feature you are trying to use is on a network resource that is unavailable." Then it wants me to find the 'jre1.6.0_11-c.msi' file. I've tried to go to Sun/Oracle and download the update manually, use the updater, and update by updating Open Office but every time I get the same message.
What can I do to solve these issues?