Many valid points. It's true that I mistakenly suspected the OS and I'll be the first to admit that. Naturally, if I had the answers to everything, I wouldn't have posted anything in the first place. But I realize that's not what you're saying.
I must say, however, that the knee-jerk "reboot, refresh, reimage" mantra isn't always correct. Flash CS3, for instance, installed with the "DOCUMENT_LEVEL" switch setting for the UNDO right out of the box. That would be restored in a clean wipe, wouldn't it, and after however long it would take for IT to prioritize my job and reinstall the software and everything, I'd be back to square one with the UNDO problem here. Correct?
Similarly, XP is not acceptable out of the box, nor is Vista, and we all know that these operating systems go through hours of updates after a fresh install. The systems must be tweaked on multiple layer levels, like with network settings which can vary widely between home and corporate users. As it happens, my PC is one of the only graphics workstations in the entire company, and in fact, it took three weeks to get it to my desk mainly because IT had never seen this kind of machine before. I certainly don't want to go through that again.
People want to be helpful on the forums and I appreciate that. I myself try to help out wherever I can. But merely suggesting a "clean wipe" or "re-image" of the system within two or three replies to a post such as mine is absolutely unhelpful and, frankly, it'd be better if people possessing only that level of knowledge stay out of the discussions altogether. It's an endemic problem and, to be frank, completely discourages people from viewing user-supported forums like this one as at all useful.
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