Windows XP forum: Can't install KB973768

I am also having a problem and tried closing AV and Firewall with no success.

Dave

Thanks Bob,

I am running XP Media Center 2004 and it is installed on a new HD. Another problem is the annoying Yellow warning shield that keeps comings onto my program tray reminding me for this update. Not sure I want to turn it off like I did for IE8 because it was flaky with XP.

Dave

looking at the install log for KB973768 and the details from Microsoft on this update, it appears that it is only for Media Center 2005. You likely have Media Center 2002. Right click My Computer, choose properties. It should tell you what you have on the General tab.

To force the update to install anyways, you could try the following. WARNING: Since the update is for MCE 2005, I dont know if it will break the Media Center Edition 2002. But this update CAN be uninstalled from add/remove programs if it does break MCE 2002
1) Go to Start, Run, type in RegEdit. Click Ok.
2) Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Media Center
3) Note the current value for Ident.
4) Change the value for Ident REG_SZ to 3.0
5) Run the update again (or download it from www.microsoft.com/downloads by searching for KB973768)
6) once the update is complete, change the Ident registry value back.

-Michael
www.CollinCountyITServices.com

It's me the op. I rebooted a couple times and told it to install again and went downstairs for lunch. When I came back it had installed sucessfully. I do use XP MCE2002 sp2 and so far nothing is amiss. Should I leave it or remove it?

Thanks Michael-CCITS this regedit trick fixed the situation, it was driving me crazy.

I contacted MS about this update and they advised me, personally the update was not for my system so I just hid it. You can do this from the Automatic Update window: click "Custom" > by now that update should be the only one in there, uncheck it and click "Close" > it will give you another message window with a check box to hide that update > Check it, and you're good.
However, while talking to the MS rep, he confirmed this update is compatible with XP Media Center Edition. So if you do have that OS and are still having issues contact MS through their Security support (All security related issues/problems are covered for free either by Email or chat session). The direct link to that MS page is:
http://www.microsoft.com/protect/resources/support.aspx
Then select the second link down for "Email for individual chat support" They will get you straightened out right then and there.

Hope this helps.
Jaymes