Windows XP forum: WD Passport External Harddrive 320GB Not Recognized

by: pacdave April 21, 2009 9:34 PM PDT

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WD Passport External Harddrive 320GB Not Recognized

by pacdave - 4/21/09 9:34 PM

I have a Western Digital Passport 320GB External Harddrive that is no longer recognized by the computer. It worked two days ago... now nothing.

I get a pop up when I plug it in that states: USB Device Not Recognized.

I checked Device Manager: Universal Serial Bus Controllers-Unknown Device.

It's not a drive letter issue. Windows XP SP3 does not recognize it all.

Its not a power issue. I've tried all of my USB ports and used different USB cables (including the one that came with it). The blue light comes on and the drive spins fine... no racket. I have another WD Passport (500GB) and it works fine. I've also tried the drive in several different computers (laptops and desktops) with the same error "USB Device Not Recognized".

Does anyone think it might be the SATA to USB2 adapter? I took apart the drive and reseated the adapter... no luck. I tried searching for an exact replacement on line but had no luck. I'm going to try WD support (when it's online again).

Anyone have any thoughts/suggestions? I don't have a lot of data on the drive and nothing that's irreplaceable. However, I would like to get it going again.

If you go to Youtube, you can see the drive disassembled. Great video and it talks about the USB adapter. http://www.youtube.com/watch?v=k2ej3zBeCv0

If anyone knows where to get an exact replacement adapter, please let me know. Thanks all! If I have any luck from WD on the part, I'll post an update.

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