by MarkFlax - 4/18/09 12:55 PM
In Reply to: sys/restore by stryvya
It's not looking too good and a re-install or a repair install may be the only way if the damage has run deep.
But before that, try booting into Safe Mode, instructions here.
When you get to the Safe Mode list of options select the top option, "Safe Mode" by using the arrow keys and Enter. In this mode only generic drivers load, so there is no desktop display and the graphics resolution is reduced to the lowest. But also, viruses and malware generally cannot start in Safe Mode, so they cannot block or cause more damage.
In Safe Mode, does Explorer.exe work and display both the Desktop icons and the Taskbar? If so, you have some possibilities;
1] Run your anti-virus and anti-spyware utilities in Safe Mode. They will take longer to scan.
2] See if you can access User Accounts in the Control Panel, and if so, create a new Admin User Account. It may be that your granddaughter's account profile has become corrupted. We may be able to copy her details over to a new profile later.
3] Open Internet Explorer, goto Tools > Internet Options > Advanced tab, and click the Reset button. Internet Explorer is closely integrated into Windows and anything that affects IE can also affect Windows Explorer and the Desktop. These are IE Add-ons called BHOs, (Browser Helper Objects), ActiveX and 3rd party toolbars, but often they are malware infected. CLicking the Reset button on IE removes all 3rd party Add-ons and returns IE to default. Every thing is lost from IE, eg cookies history, web site passwords, etc, but that is better than having a system that doesn't work.
See if that helps.
Boot back into Normal Mode, and try the new account you created. if that works, reboot and try the old account again. Tell us what happens.
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