Alert from CNET Staff

 Attention forum users:  We want you to try out the new CNET forums platform! Click here to read the details. Thanks!

Windows XP forum: Windows DRM website javascript not working

by: flea333 November 24, 2007 6:07 PM PST

Like this

0 people like this thread

Staff pick

Windows DRM website javascript not working

by flea333 - 11/24/07 6:07 PM

I have a problem with my music SW (Rhapsody) where it tells me there's a problem with my DRM components. I followed all their instructions and it appears the likely cause is that I cannot run this active x control on windows site to update the DRM stuff. I have done this on other computers with no difficulty. I updated to the latest IE7 and enabled all the components under the security tab. For some reason the dumb button is grayed out so that I can't click it. There are two websites that Rhapsody sends me to:

This one shows me red text under the button immediately after I click it (the page doesn't even reload) saying:
"An error was encountered during upgrade. If you are still unable to play your content, additional help and support is available on"

If you look at the page source, clicking the button simply runs a javascript code that calls another script, but clearly it is running into some exception (e) and just displaying the error message:

function BeginCRLDownload()
{ = "visible";
catch (e)
{ = "hidden"; = "visible"; = "visible";

I actually have had this page tell me it worked once, but it still did not fix my Rhapsody DRM warning issue.

The page I really think I need to run is this:

This page loads for me but the "upgrade" button is inactive.
In addition, the javascript is not running properly for some unknown reason (which is why the thing isn't allowing me to update). There is a warning at the bottom of my browser (in the status bar) showing the javascript error stating:
Line 67
Char 13
Error: The parameter is incorrect
Code: 0

If you look through the source, to me it seems to be a problem with the CheckPlayer() function. Although, I can never tell which line those dumb javascript errors are talking about.

Anybody think they can crack this one?


Dell Latitude D620
Intel core2 Duo
Win XP pro

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to


Thank you. Sent email to


You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.