Windows XP forum: Windows Stop Error 0x00000024

by: smithw14 January 6, 2007 6:38 PM PST

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Windows Stop Error 0x00000024

by smithw14 - 1/6/07 6:38 PM

Hello! I ran into a problem with my computer yesterday morning and am hoping you guys can help. My system information is listed at the bottom of this message hopefully it will be of some help. I will give you some background in hopes of providing any clue as to the problem.

In preparing my computer for an additional 1024 MB of memory, I updated my Dell BIOS to version A09 Monday (1/1). On Thursday (1/4) of last week, I begun performing a general spring cleaning on my computer. I have gone through my documents and deleted unnecessary ones, and performed general maintenance/cleaning/error checking using Norton Utilities (defrag, checking for hard drive errors, windows errors, etc). I noticed after I updated my BIOS that when I attempted to defrag C drive, that it gave me an error and said I should run check disk or scan disk (something like that) on the drive before defragging it. I used Norton Disk Doctor, which scheduled a repair for startup. While I was doing this, I checked the boxes requesting Norton Disk Doctor to perform a scan on both of my Hard Drives at every startup. (I cannot recall if I restarted the computer at this point or not). I also ran an error-checking scan in the properties-tools tab for both hard drives. Eventually I retired for the evening and shut down my computer.

The next morning (Friday 1/5) I started my computer and it began running the error checking on both hard drives. I left it alone for 20 minutes while I got dressed and came back and it was still checking the hard drives. It had never taken this long before so I sat down and watched the progress. For each hard drive, after completing the error checking cycle, it would repeat it over and over again. This went on for another 10 minutes or so when I began to worry. I tried canceling or escaping from the program to no avail. Eventually, I crossed my fingers and turned off my computer. Upon rebooting it, the Stop blue screen error appeared shortly into windows startup. I was only able to read it after going in and stopped the auto reset feature. This was the error I received:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time youve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation, or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x00000024 (0x00190203, 0x81BA1368, 0xC0000102, 0x00000000)

It would not allow me to start the computer in any safe mode or last good configuration. I researched the problem and got several articles with some good information. I also found some Microsoft support documentation. I was able to boot from my XP cd and ran the recovery console. I ran chkdsk /f and it did an extensive check and apparently fixed a few things (if not everying). I restarted windows and everything seems to be working fine now (I hope). My worry though is that I do not know exactly what caused this stop error nor do I know if my computer is actually fixed. What do I need to do now? Any recommendations? I dont want to install this memory until I fix this problem, whatever it is. Thank you for your help and guidance!!!

Here are the messages I found in the event viewer log:

Application:

Event Type: Error
Event Source: Speed Disk service
Event Category: None
Event ID: 1027
Date: 1/4/2007
Time: 9:01:04 PM
User: N/A
Computer: XX
Description:
The description for Event ID ( 1027 ) in Source ( Speed Disk service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: C:.

Event Type: Error
Event Source: Speed Disk service
Event Category: None
Event ID: 1027
Date: 1/4/2007
Time: 8:32:10 PM
User: N/A
Computer: XX
Description:
The description for Event ID ( 1027 ) in Source ( Speed Disk service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: C:.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 1/4/2007
Time: 7:37:21 PM
User: NT AUTHORITY\SYSTEM
Computer: XX
Description:
Windows saved user XX\admin registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Norton Disk Doctor
Event Category: None
Event ID: 1000
Date: 1/4/2007
Time: 6:53:26 PM
User: N/A
Computer: XX
Description:
The description for Event ID ( 1000 ) in Source ( Norton Disk Doctor ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Norton Disk Doctor - Testing Drive C:
Correcting errors in the Volume Bitmap.
Norton Disk Doctor found problems with the file system.
Run Norton Disk Doctor and check the Fix Errors option.
.

Event Type: Error
Event Source: Speed Disk service
Event Category: None
Event ID: 1027
Date: 1/4/2007
Time: 6:49:47 PM
User: N/A
Computer: XX
Description:
The description for Event ID ( 1027 ) in Source ( Speed Disk service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: C:.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 1/4/2007
Time: 2:51:23 AM
User: NT AUTHORITY\SYSTEM
Computer: XX
Description:
Windows saved user XX\admin registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Security:

--None--

System:

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 1/6/2007
Time: 5:14:08 PM
User: XX\admin
Computer: XX
Description:
The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 1/4/2007
Time: 6:57:28 PM
User: XX\admin
Computer: XX
Description:
The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: Tcpip
Event Category: None
Event ID: 4226
Date: 1/4/2007
Time: 5:48:02 PM
User: N/A
Computer: XX
Description:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 01 00 54 00 ......T.
0008: 00 00 00 00 82 10 00 80 ......€
0010: 01 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........



That event ID 1517 appears quite often apparently everytime I shut down my computer. I wonder if that is connected to CCAPP.exe It lags when I shut down often, and I have gotten the Symantec fix for it before apparently that did not solve it.

Using CheckIt Diagnostics v 7.1.2.10, I completed the following tests on my computer all of which passed with no errors:

-Processor Test (General Register Test, Mathematical Calculation Test, Math Performance Test, MMC Arithmetic Test, CPU Speed Test)
-Memory Test (Data Pattern Test, Walking Ones Test, Moving Inversion Test, Walking Zeros Test, Random Memory Block Copy Test)
-Audio Test
-Video Test
-Modem Test
-Graphics Test
-Hard Drive Test (Sequential Read/Write Test, Random Read/Write Test)
-Removable Disk Test
-CD-ROM Test


System Specs:

-Dell Dimension 8200
-Windows XP Professional v5.01.2600 with Service Pack 2
-BIOS: AT/AT Compatible, 9/13/02
-PROCESSOR: Intel Pentium 4 CPU 1.70GHz (Driver Version 5.1.2600.0, 4/1/2004)
-Memory: 256 MB PC800 RDRAM
-Removable Disk: A (3.5 in Floppy Drive)
-Hard Disk C: 186.30 GB (162 GB Free Space) NTFS File System
-Hard Disk F: 37.21 GB (13.7 GB Free Space) Ultra ATA/100 Hard Drive / NTFS File System
-16x Max Variable Samsung DVD-Rom SD-616 (Microsoft Driver Version 5.1.2535.0, 7/1/2001)
-16x/10x/40x HL-DT-ST CD-RW Drive GCE-8160B (Microsoft Driver Version 5.1.2535.0, 7/1/2001)

Memory Utilization:
-Total Physical Memory: 261132 KB
-Free Pysical Memory: 137880 KB
-Total Pagefile: 1024248 KB
-Free Pagefile: 659200 KB
-Total Virtual Memory Space: 2097024 KB
-Free Virtual Memory Space: 2024924 KB

BIO Information:
-BIOS Date: 09/13/02
-BIOS Manufacturer: AT/AT COMPATIBLE
-BIOS Version: Dell -8 (A09)
-PNP BIOS Version: 1.0
-DMI BIOS Version: 2.3

Video BIOS and Drivers:
-MCI Drivers: AVIVIDEO: Video for Windows; MPEGVIDEO: DirectShow
-Capture Card Driver: Microsoft WDM Image Capture (Win32)
-Current Resolution: 1024x768 (32-bit color)
-Max Resolution: 1280x1024 (32-bit color)
-Max Screen Colors: 1280x720 (32-bit color)
-DirectDraw Support: Yes (5.03.2600.2180 (xpwp_2_rtm.040803-2158))

Display adapters:
NVIDIA GeForce 2 MX/MX 400 (Driver Version 5.6.7.3, 4/7/2004)

Audio Devices / Drivers
-Wave Output/Input Device: SB Live! Wave Device (Driver Version 5.10)

Modem Information
-Port: COM3
-SoftV90 Voice Speakerphone Modem with Fax Support
-CModem Version 12
-Rksample Version 342

Printer:
-hpdeskjet 5650

Keyboard:
Belkin (F8E208-BLK), using Standard 101/102-Key or Microsoft Natural PS/2 Keyboard Driver (Version 5.1.2600.2180, 7/1/2001)

Mouse:
hp 3235AA, using HID-compliant mouse (Driver Version 5.1.2600.0, 7/1/2001)

Monitor:
Dell E771a (Driver Version 5.1.2001.0, 6/6/2001)

Network Adapters
-CNet PRO200WL PCI Fast Ethernet Adapter (Driver Version 1.22.1.208, 7/1/2001)

Security Updates for Windows XP:
KB:
890046, 893066, 893756, 896358, 896422, 896423, 896424, 896428, 899587, 899589, 899591, 900725, 901017, 901214, 902400, 904706, 905414, 905749, 905915, 908519, 908531, 911280, 911562, 911567, 911927, 912812, 912919, 913446, 913580, 914388, 914389, 916281, 917159, 917344, 917422, 917953, 918439, 918899, 919007, 920213, 920214, 8920670, 920683, 920685, 921398, 921883, 922616, 922760, 922819, 923191, 923414, 923689, 923694, 923980, 924191, 924270, 924496, 925454, 925486, 926255

Updates for Windows XP:
KB:
894391, 898461, 900485, 910437, 916595, 920872, 922582

Hotfixes for Windows XP:
KB:
87339, 885250, 885835, 885836, 886185, 887472, 887742, 888113, 888302, 890859, 891781

Other:
Norton SystemWorks 2006 (Version: 9.00 Build: 103)


-Thanks,

-William

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