Alert from CNET Staff

 Attention forum users:  We want you to try out the new CNET forums platform! Click here to read the details. Thanks!

Windows XP forum: Cannot recognize USB devices

by: chow_yee March 9, 2004 3:11 AM PST

Like this

0 people like this thread

Staff pick

Cannot recognize USB devices

by chow_yee - 3/9/04 3:11 AM

Hi. I'm helping my friend troubleshooting his Acer Travelmate 280 notebook. His notebook runs Windows XP Home Edition.

His notebook has 2 USB ports, and whenever we plug any USB devices into the USB ports, sometimes in Device Manager, it will be listed as Unknown Device, sometimes, it may list what the device is (for example, Unknown Mouse).

When we try the Add New Hardware Wizard, we will get this message: Cannot Run Two Hardware Installations, saying that Hardware Installation Is On The Way, Please Wait Installation Finishes. Why did this happen, as there are no hardware installed other than this, besides that, every other device in Hardware Manager is enabled and running well?

Yes, by the way, I saw that IRQ 10 was shared by Intel Extreme Graphics and the Intel USB controller, and IRQ 17 was shared by Intel USB Controller and Ethernet NIC. I don't think I can disable Intel Extreme Graphics, but I can disable the Ethernet NIC, however, it still doesn't work.

May I know is there any solutions to this? I think this is more to a software problem than to a hardware problem, right? Thanks a lot!

More Discussions

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to


Thank you. Sent email to


You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.


You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.