General Stop Errors
The following steps help you determine the cause of a stop error and how to correct the problem.
To troubleshoot General Stop Errors
1.Restart your computer.
2.Make sure any new hardware or software is properly installed. Unplug each new hardware device, one at a time, to see if this resolves the error. If it does, go to step 3.
Replace any hardware that proves faulty by this test. Also, try running any hardware diagnostic software supplied by your computer manufacturer.
If this is a new installation of hardware or software, contact the manufacturer for any Windows XP updates or drivers you might need.
3.If youve recently installed software that you think might be causing the errors, you can use System Restore to return your computer to an earlier, more stable state. If your computer functions properly after youve restored it, the new software may be the problem. To learn more about using System Restore, read Use System Restore to Undo Changes if Problems Occur.
4.Click Start and then click Help and Support. Click Get support, or find information in Windows XP newsgroups (under Ask for assistance) and then click Get help from Microsoft in the left-hand column.
5.The problem may be with a driver youve recently updated. Windows XP allows you to easily uninstall the new driver and restore the old driver with the Driver Rollback feature. To learn how, read How to Roll Back a Device Driver.
6.Click Start, click Help and Support, and then click Fixing a problem (under Pick a Help topic) for a list of Troubleshooters.
7.Check the Windows Catalog to verify that all your hardware and drivers are compatible with Windows XP.
8.If you can start Windows XP, check the System Log in Event Viewer for additional error messages that might help identify the device or driver causing the problem. To view the System Log click Start and then click Control Panel. Click Performance and Maintenance, and then click Administrative Tools. Doubleclick Event Viewer to open it and then System Log to view.
9.If you have access to the Internet, visit the Microsoft Support site.
Search the Microsoft Knowledge Base for "Windows XP" and the number associated with the stop error you received. For example, if the message Stop: 0x0000000A appears, search for 0x0000000A.
10.Using a current version of your antivirus software, check for viruses on your computer. If you find a virus, perform the steps required to eliminate it from your computer. See your antivirus software instructions for these steps. To learn more about choosing an antivirus software program thats right for you, read Reduce Your Virus Risk with Updated Antivirus Software.
11.Verify that your hardware device drivers and your system BIOS are the latest available versions. Your hardware manufacturers can help you determine the latest versions or help you obtain them.
12.Disable BIOS memory options such as caching or shadowing. If you need assistance, contact your hardware manufacturer.
13.Run any system diagnostic software supplied by your computer manufacturer, especially the memory check.
14.Verify that your computer has the latest Service Pack installed. For a list of service packs and instructions for downloading them, go to the Microsoft Update Web site.
15.If you are unable to log on, restart your computer. When the list of available operating systems appears, press F8. On the Advanced Options screen, select Last Known Good Configuration, and then press ENTER.
When you use Last Known Good Configuration, system setting changes made after the last successful startup are lost.
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