From our case log, I understand that Windows Update shows an error and won't show any update. I'm sorry to hear about the trouble you have encountered. Please be assured that I will try my best to help you solve this issue. However, if I have misunderstood your concern, please feel free to correct
This issue is most likely caused by corrupted Windows Update cache folders. Let's take the following steps to try to troubleshoot this issue.
IMPORTANT NOTE: I would request you to temporarily disable any applications such as Spyblocker, Internet or Web accelerator (Programs associated to boost up the Speed of the Internet connection), firewall (Zone alarm, Sygate, Norton Internet Security etc.. ) antivirus (Norton, McAfee, etc..) , etc.
since these can block access to the Windows Update site controls. Once you are finished using the windows update, make sure that you enable these programs.
Step: Rename the temporary folder of Windows Update.
This behavior may occur if the temporary folder of Windows Update has been corrupted. We can refer to the following steps to rename this folder. Please be assured the folder will be created again when we visit the Windows Update site again.
1. Click Start, click Run, and type in "cmd" (without quotations) and press Enter. Please run the following command in the opened window to start the Automatic Updates service.
Type in "net stop WuAuServ" (without quotations) and press Enter.
Note: Please ensure the Automatic Updates service is stopped before we try to rename the folder.
2. Click Start, click Run, and type in "%windir%" (without quotations) and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to SDold.
4. Click Start, click Run, and type in "cmd" (without quotations) and press Enter. Please run the command "net start WuAuServ" in the opened window to restart the service Automatic Updates.
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