Need help setting up HP printer with Windows ME
by jack3k3 - 3/7/09 12:02 AM
well im trying to fix a relatives older computer, and they got an HP deskjet 990cxi printer. the computer recognizes it and starts searching for a driver but cant find one, so i have tried manually selecting printers and going under HP but that series is not listed..
So i ended up going to HP's site and downloading the xp driver and extracting it to find it also carried the ME files, so i used those on the computer by clicking "have disk" now here is the problem. I end up receiving an error message at the end of the driver install saying "The printer cannot be installed now because its driver (hpz2ku04.dll) could not be loaded. The driver or the INF file may be damaged. Restart windows, and then try again."
Now restarting doesnt help either, I also checked to see if hp lists any other specific ME driver but it says it should be included in the operating system. The only utility they give is one to refresh the usb ports but that doesnt change anything. I could really use some help...