PC utilities forum: Do system optimizers/fixer utilities cause more problems than they solve?

by: Lee Koo (ADMIN) January 20, 2012 4:25 PM PST

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Do system optimizers/fixer utilities cause more problems than they solve?

by Lee Koo (ADMIN) ModeratorCNET staff - 1/20/12 4:25 PM

Question:

Do PC system optimizers/fixer utilities cause more problems than they solve?

I am a 68-year-old ex-pat American living in England as the spouse of
a British citizen. As someone who has used a personal computer for 10
years but knows virtually nothing about technical matters, I am
vulnerable to all sorts of computer fix-it promotions and products,
among them The Ultimate Troubleshooter, System Mechanic, and Advanced
System Care.

I recently paid a professional to solve a problem I was
having with my Windows XP system, and when he had finished I
discovered he had intentionally removed all these products, saying
they were unnecessary and caused more problems than they solved. I
was frankly embarrassed that I had apparently been taken in by
advertising claims, and did not challenge his actions. (I have called
on this man's expertise before and respect his knowledge, since it is
obviously superior to my own. He has a number of small businesses in
the community as clients, but will also make home visits to people
like me who cannot transport their computers to another location for
repair.)

I don't like to think I'm being given bad advice, but I've spent a good
deal of money on the software I mentioned, believing the claims as
to their validity. I would appreciate your opinion regarding this situation.

- Submitted by C. R. Tate

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