Regarding the 2 charges..
by Carol~ - 7/15/11 9:03 AM
In Reply to: smarttweak.com by jamwill47
In an effort to try to help, I went to their website. I see on the order page, underneath the charge for UpdateMyDrivers, there's an additional (pre-checked) charge for $9.95. Next to the pre-checked box, it say's "Add Download warranty for this item".
Just next to it, it includes a link which reads, "what is this?". When you click on it, it states:
What is download insurance?
The Download Insurance Service gives purchasers the peace of mind that for a full year they can always re-download the purchased product.
Is it possible, that's where the additional $9.95 came from? And you didn't UNcheck the insurance charge? (I'll refrain from commenting on their charge to insure you "can always re-download the product". The one they charged you!)
I must say their terms are ambiguous. In one area I read:
The license is valid for one month. After the expiration it will be renewed automatically. This means that PayProGlobal will automatically renew the license for you 30 days from the date of the purchase. You will receive a separate email with payment details for this recurrent billing. In case you want to change the "auto-renew" option, please access your PayProGlobal Buyer Account by clicking here.
At first, I took that to mean they were referring to a 30 day trial period. But on a closer read, I'm wondering if in saying they will renew your license "30 days from the date of purchase", it means they will continue billing you each month.
According to their refund policy, they will only provide a refund, "If we are unable to provide the updated driver that we have presented when you did the free scan for functioning hardware devices." Something else, which makes no sense to me.
With all the above said, did you try to dispute it with your credit card company?
I can understand why you're 'not very happy'!
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