PC utilities forum: HP Solution Center Software Won't Install

by: tombauman December 3, 2009 11:41 PM PST

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HP Solution Center Software Won't Install

by tombauman - 12/3/09 11:41 PM

I have an HP Photosmart C5180 All In One Printer.

I run a PC with Windows XP SP3 installed.

For some reason I cannot find HP Scanning Solution Center program anywhere on my machine. I have uninstalled the printer and software 4 times and reinstalled twice each using the CD that came with the printer and again using the program downloaded from HP download center.

I am able to open the scanner for images but cannot scan a document and save to PDF or TXT format. This function disappeared about a year ago, but since I did not do much scanning I ignored it. Now I am doing a lot of scan work and need to solve the issue.

I posted on HP's support forum but have had no response. I have requested help from HP Support but don't even receive acknowledgement from them.

Hopefully I will find a careing person on CNet to help me.

Thanks,

Tom

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