reply to: Warning........
Not very specific. Been using DD myself for a few years now and the most common problem(?) I encounter is they often update the tool which requires that the older tool first be removed and THEN the new can be downloaded, then installed. But they usually provide a notice when this is necessary. We may never find such a tool that will always scan and direct perfectly every time, as drivers and applications usually update faster than such vendors can keep up. As with malware, no one can develop a fix until the problem is identified and understood. And almost invaribly, no one product or service will catch everything all of the time. DD does offer one very helpful piece of advice that applies in nearly all circumstances. If an application is working as it should, it is usually best not to update it's drivers unless the manufacturer has made the update specifically available to you. In other words "if it ain't broke, don't fix it."
Also, I have found that DD as with many vendors, it can take a bit of time to properly indentify the cause of a problem and offer or create a workable solution. But one of another, I have always known them to come through.
And of course, regardless what is in play, it is always our own responsibility to ensure we create a Restore point or other reliable backup prior to removing or installing new applications or drivers.
In any case, if you are demanding a refund from DD, I would expect they will come through.
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