PC utilities forum: Warning Dont get Driver Detective

Not very specific. Been using DD myself for a few years now and the most common problem(?) I encounter is they often update the tool which requires that the older tool first be removed and THEN the new can be downloaded, then installed. But they usually provide a notice when this is necessary. We may never find such a tool that will always scan and direct perfectly every time, as drivers and applications usually update faster than such vendors can keep up. As with malware, no one can develop a fix until the problem is identified and understood. And almost invaribly, no one product or service will catch everything all of the time. DD does offer one very helpful piece of advice that applies in nearly all circumstances. If an application is working as it should, it is usually best not to update it's drivers unless the manufacturer has made the update specifically available to you. In other words "if it ain't broke, don't fix it."

Also, I have found that DD as with many vendors, it can take a bit of time to properly indentify the cause of a problem and offer or create a workable solution. But one of another, I have always known them to come through.

And of course, regardless what is in play, it is always our own responsibility to ensure we create a Restore point or other reliable backup prior to removing or installing new applications or drivers.

In any case, if you are demanding a refund from DD, I would expect they will come through.

Good Luck.

Charlie

Can't really add anything more to what you said, my experience has been the same. Wrong drivers, not updating after downloads, same exact results of scan after download, installation and rescan...Not a single reply to my emails for help, and subsequently a refund.

I found that this product is suitable for the MINIMAL needs of some basic drivers at best. It is NO help for drivers needed to correct other issues and the thing is, any time you go to a sight THINKING you are finally going to get help, the point you to Driver Detective!! LOL Now that's rich.. Boy I wonder how much they paid for that....

I got bought Driver Detective before I read the reviews. Bad Mistake! It is absolutely terrible. No help whatsoever, and far more harm than good. I would love to get my money back. Do NOT buy this!

Save your breath, your time, your $$$, don't even bother to try this ill DRIVER DETECTIVE. Does not work, worthless. When it comes to a refund...goooood luck! Try calling, no one answer, only messages.
And no emails response after numerous emails complaints I've made.
Still waiting for my refund like a sitting dead duck.
I've forced to restore the computer instead.

I'm really annoyed with Driver Detective as well for the same reason and because of the fact that I solved my driver problem before they even came back with a solution. DO NOT BUY THIS PRODUCT. Support is non existent, by the way. So, lost $40 buck to a lousy company. It sucks.

but may I ask, what drivers do you need?

There is a general consensus that, if a system is working well with no issues, don't update drivers.

Is your system working well? If not you can always visit the computer maker's web site for drivers specific to your machine, or failing that, to the hardware manufacturers' web sites for the individual hardware driver updates.

Mark

I feel the PAIN of all the victims of this company. CNET ought to be embarrassed to plug this company. From now on - we're only using Uniblue for our drivers. At least their software won't kill your system. When DriverDoctor dirvers CRASHED our PC's (in addition to causing boot to take several minutes in stead of just 30 seconds) we had to use an old mirror image to get our systems restored to decent health. These jokers expected us to try and load their software again - in hopes they could use OUR horrible experience to make their program/drivers run right!! Oh - SURE I want to risk our data to a fly by night product. that folks are getting burned on when they try to get a refund. I'm highly suspect of anyone that says this product is ok by them. I'd suspect that the DriverDoctor company it self is writing those kinds of rebuttals. This product is on our company's black list, and it's easy to understand why there are so many like minded people.

Good luck on that one, my friend. Ihave sought for 3 days to find a suitable driver for the Conexant HDA chip on my Pavilion dv2100 laptop.I have tried everything under the sun from HP, from MS, and even from Uniblue. All have Problems: either WinMediaPlayer won't produce audio (Conexant driver), or High Definition Audio Device driver loses audio after resuming from sleep. Everyone else seems to think its logical to disable standby on this unit and live with it. How about you? About 20 or so drivers on this unit have the version listed as: 6.1.7601.17514 (2006.06.21).

Hello Guys.

First, you should definitely take a few seconds to give yourself a good pat on the back. You definitely made a good decision to update your USB audio device driver. And why do I make this statement? Basically for simple fact that a large amount of people completely ignore the importance of updating their USB device drivers.

All your comment for technology development are welcome.

Thanks in advance.