I understand the concept of reading the fine print; but, at the least, this application should have a much easier uninstall process if it is to be included in a download by the reputable CNET company.
Frankly, the removal instructions are exactly like removing a virus and not removing a simple, reputable program.
In my case, a family member not normally used to doing our home laptop maintenance downloaded a new application (I think it was an Adobe product, but have not confirmed that for sure yet). Sweetpacks showed up and I have now spent 2 weeks trying to remove and stabilize my laptop. I believe I now have all Sweetpack references removed; but, the laptop now hangs up on the "Shutting Down" screen and I have to do an improper hard shutdown to be able to access the laptop again.
At this point, I am strongly considering purchasing a new laptop purely because of the problems directly attributable to getting the Sweetpacks package. Sure, it might be my fault (or family members' fault) for downloading this package in the first place; but, the result is basically a trashed laptop due to the difficulty of undoing that mistake.
As with others, I am done with CNET unless they can assure a more seamless reversal of this type of program.
Was this reply helpful? (0) (0)