Spyware, viruses, &amp; security forum: malware bytes

Answer Best answer as chosen by user Shepbob

IF MBAM is installed but won't run..

by Carol~ - 6/12/12 11:49 AM

In Reply to: malware bytes by Shepbob

Shepbob..

IF you have Malwarebytes' Anti-Malware (v1.60 or later) installed but it won't run, first try the following. Malware may (or may not) be why it won't to run.

• Navigate to the Malwarebytes' Anti-Malware (MBAM) folder in your Program Files. C:\Program Files\Malwarebytes' Anti-Malware
• Within the folder you will see a Chameleon folder. Open it and double-click on firefox.com.
• As instructed, press any key. Do so quickly when the command prompt opens.
• MBAM will begin to update. When the update process is complete, click OK
• When the MBAM terminates threats running in memory, it will automatically open and perform a scan.
• When the scan completes, click on Show Results. Click on Remove Selected to remove the threats found.
• Click Yes in order to restart your computer and complete the removal process.

If the above doesn't work, see if Malwarebytes' Clean Up Utility (direct link) will allow you to remove it.

Best of luck..
Carol

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Malware bytes

by Shepbob - 6/12/12 1:23 PM

In Reply to: IF MBAM is installed but won't run.. by Carol~

Thanks Carol:
I could not get a box to open in the first part of your suggestion so I went to the clean up utiility. It did remove the program. I down loaded a fresh copy of Malware Bytes installed and ran it. It turned up no problems. Will see what happens from this day forward. Thanks again.

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(NT) Good News! Glad we were able to help. :)

by Carol~ - 6/12/12 1:36 PM

In Reply to: Malware bytes by Shepbob

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