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Spyware, viruses, & security forum: Need users of Perifirm Ltd. Ccleaner 314

by: CIT-IT January 11, 2012 9:50 AM PST

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Need users of Perifirm Ltd. Ccleaner 314

by CIT-IT - 1/11/12 9:50 AM

I have an HP Pavillion 32-bit system running Windows 7 Ultimate Edition, Service pack 1 that seems to have aquired a virus which I have been trying to remove. I downloaded the tool ccleaner314 to give it a general tune up, and I have used this tool many times before, and it really works great! But my issue this time using it is that I can't get it to run on the users profile even running from my Administrator account. I even redownloaded it again logged in as the other user but I keep getting a Network Error pop-up that say's Windows cannot access C: drive. Anyone have any good suggestions? Thanks.


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All good here.

by R. Proffitt Moderator - 1/11/12 10:51 AM

In Reply to: Need users of Perifirm Ltd. Ccleaner 314 by CIT-IT

Grif's advice at Then Please Try This.. - CNET Spyware, viruses, & security Forums
includes using another tool to help kill off the pests and let the apps run.

Ccleaner is nice but not something intended for pest control.
Bob


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More questions than answers..

by Carol~ Moderator - 1/11/12 3:48 PM

In Reply to: Need users of Perifirm Ltd. Ccleaner 314 by CIT-IT

CIT-IT..

Is CCleaner the only "tool" you're having a problem with? I do remember a similar issue with CCleaner in the past, albeit with different error messages. One of the suggested fixes was to manually create a shortcut pointing directly to the users profile/s. However, in all likelihood it won't work for you, if the problem is related to a prior (or existing) infection.

You wrote in your post: '..Windows 7 Ultimate Edition, Service pack 1 that seems to have acquired a virus which I have been trying to remove.'

Is the "virus" you're referring to, the same as the one you asked about last month?

IF SO, did you completely eradicate "XP Security" from your system? Did you follow Grif's instructions? Or did you follow the steps in below removal guide, which includes ( Step #3) making use of the "FixNCR.reg file"?

Remove Win 7 Antispyware 2012 and Vista Antivirus 2012 name changing rogue (Uninstall Guide)
http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012

IF NOT, does this new "virus" have a name?

Carol


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I'm so glad to hear from you!

by CIT-IT - 1/17/12 9:16 AM

In Reply to: More questions than answers.. by Carol~ Moderator

Hello and thank you Carol for responding and remembering my last issue. It feels good to know that someone out there is really paying attention. Funny thing is that I did get rid of that XP Security rogue virus last month, and it was your posted advice to run a system restore first and then run Rkill, and Malwarebytes after that which actually did the Trick. I kept telling myself that I needed to respond back to you and thank u. So I'm so glad you responded again. But to answer your question, This issue is a different machine and virus. From using the Ccleaner on my administrative profile I was able to ID the virus as freeze.comNetAssistant version 3.8.3. this is the program which would not allow me to remove it using the various programs that I have tried. I even tried to do a system restore, but again all I get is a message that says: C: access denied. Although all the users files are intact and accessible to the user, when I try to copy these files onto a flashdrive so I could do a reinstallation of the OS; I get the same Access Denied message. I hope this information helps you as much as you helped me the first time. Again, Thank You! (By the way. That post last month was actually my first, I had just become a cnet member that day!)

Note: This post was edited by a forum moderator to remove hot link to site protect other from possible harm on 01/17/2012 at 10:34 AM PT


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Uninstalling the NetAssistant..

by Carol~ Moderator - 1/17/12 1:18 PM

In Reply to: I'm so glad to hear from you! by CIT-IT

Hi Rudy..

Thank you for your kind words, but I believe it was Grif who responded to your post, regarding the removal of the XP Security rogue. Additionally, I generally don't recommend using System Restore as the first course of action. I'm glad to hear you got rid of it, no matter where the advice came from! happy

I'm not sure I understand the full extent of your problem. But from what I gather, you're looking to remove the NetAssistant. Did you first try the instructions Grif previously recommended? His post included using the tools, after restarting the computer in "Safe Mode with Networking". Also keep in mind, when using the tools with Windows 7 you will need to right-click and "Run as Administrator".

If you're still unable to remove it, I would suggest trying the "Revo Uninstaller" utility. Note there's a free version.

Also see, "How to Remove Freeze Spyware". You will come to find its processes have varied names. (See #2)

You haven't shared with us, which browser you're using. But check to see if you find anything Freeze or NetAssitant related in your add-ons/extensions.

Rudy, as mentioned previously, I don't have a complete understanding of your problem. If Grif's instructions don't help, and if you can't uninstall it from Programs and Features, do give the Revo Uninstaller a try.

Best of luck. And..... a belated "Welcome to CNET". happy
Carol


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